Claiming Child Care Benefit

You should submit your claim for Child Care Benefit to us as soon as possible, so that you can be paid from the earliest possible date.

Before you start

Check if you're eligible for this payment before you start your claim.

How you claim depends on the type of child care you use.

You also need to decide how you wish to receive your payment.

Claiming options

You can claim Child Care Benefit for approved care in a number of ways.

We'll automatically assess your eligibility for Child Care Rebate when you claim Child Care Benefit for approved care.

Even if you're already receiving Child Care Benefit for approved child care or Child Care Rebate for one or more children, you still need to claim for any additional children who start attending approved care.

You can claim Child Care Benefit for approved care as a fee reduction or as a lump sum online. It's secure, convenient and easy to claim online.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.

Register

Express Plus Centrelink mobile app

If you're already receiving Family Tax Benefit for a child, you can claim Child Care Benefit for approved care as a fee reduction using the Express Plus Centrelink mobile app.

To use the app, you need to have a Centrelink online account linked to myGov.

Download the Express Plus Centrelink mobile app from the App Store or Google Play™.

By phone

If you're already receiving Family Tax Benefit for a child, you can claim Child Care Benefit for approved care as a fee reduction by calling the Families line.

By post or in person

You can claim Child Care Benefit for approved care by completing the:

Claiming for registered care

To claim Child Care Benefit for registered care, you need to complete the Claim for Child Care Benefit for registered care form.

Acceptable receipts for the care must be provided each time you claim. The receipts must be in the name of you or your partner. Claims can be made up to 1 year after the care was provided.

Supporting documents

You may need to provide some other documents to support your claim. We’ll tell you what we need and the documents will need to be provided within 14 days.

We may also need you to provide confirmation of identity at your nearest service centre.

Submit your claim

Online

If you're claiming online, you can submit your claim and most supporting documents electronically at the end of the process.

Read more about submitting your documents online.

By form

Submit your form by post, or in person at a service centre.

There are time limits for submitting lump sum claims.

Read more about the time period for submitting lump sum claims and confirming income.

Claim outcome

We'll tell you if your claim is successful. If you're eligible for Child Care Benefit for approved care, we'll tell you when your payment will start.

You always have the right to appeal any decision we make.

Read more about reviews and appeals.

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Page last updated: 9 June 2017