Claiming Child Care Benefit

You should submit your claim for Child Care Benefit to us as soon as possible, so that you can be paid from the earliest possible date.

Before you start

Check if you are eligible for this payment before you start your claim.

How you claim depends on the type of child care you use.

You also need to decide how you wish to receive your payment.

Claiming for approved care

You can claim Child Care Benefit for approved care in a number of ways.

We will automatically assess your eligibility for Child Care Rebate when your claim for Child Care Benefit for approved care is assessed.

Online

You can claim Child Care Benefit for approved care as reduced fees or as an annual lump sum payment online.

Claiming online is secure, convenient and easy. Once you have completed your claim, you can provide supporting documents online or bring them to a service centre within 14 days.

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password. Select Apply for a Payment then Make a Claim from the menu to start your claim.

myGov

If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.

Register

Express Plus Centrelink mobile app

If you are already receiving Family Tax Benefit for a child, you can claim Child Care Benefit for approved care as reduced fees using the Express Plus Centrelink mobile app.

To use the app, you need to be registered for a Centrelink online account through myGov

Download the Express Plus Centrelink mobile app from the App Store or Google Play™.

By phone

If you are already receiving Family Tax Benefit for a child, you can claim Child Care Benefit for approved care as reduced fees by calling us on 136 150.

By post or in person

You can claim Child Care Benefit for approved care by completing the:

Claiming for registered care

To claim Child Care Benefit for registered care you need to complete the Claim for Child Care Benefit for registered care form.

Acceptable receipts for the care must be provided each time you claim. Claims can be made up to 1 year after the care was provided.

Submit your claim

Submit your completed claim form online, through the app, by phone or post or to your nearest service centre with the supporting documentation.

After submitting your claim, you will need to provide any other supporting documents requested within 14 days.

There are time limits for lodging lump sum claims.

Read more about the time period for submitting lump sum claims and confirming income.

Claim outcome

We will inform you of the outcome of your claim. If you are eligible for Child Care Benefit for approved care, we will tell you when your payment will start and your entitlement.

You always have the right to appeal any decision we make.

Read more about reviews and appeals.

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Page last updated: 22 June 2016