Claiming Crisis Payment
You must notify us or submit your claim within 7 days of the event that has caused your hardship.
Before you start
Check if you are eligible for this payment before you start.
Intent to claim
You should register an intent to claim for Crisis Payment. This will help you get paid from the earliest possible date.
You can claim Crisis Payment by completing the appropriate claim form for your situation:
- Claim for Crisis Payment - extreme circumstances and domestic violence form
- Claim for Crisis Payment - humanitarian entrants form
- Claim for Crisis Payment - prison release form
If you are going to be released from prison, and have been contacted by a Prison Liaison Officer, then you do not need to complete any of these claim forms. The Prison Liaison Officer will assist you with claiming prior to your release.
You may need to provide some other documents to support your claim including:
- confirmation of identity documents
- the Crisis Payment – use this form to confirm that you have received a payment form - you should only complete this form if we have told you to
Submit your claim
Submit your completed claim form and any supporting documents within 7 days of the event that has caused your crisis. If the supporting documentation cannot be provided at this time, you should submit the claim form as soon as possible and provide the supporting documents when they are available.
Submit your claim form and supporting documents electronically using your Centrelink online account through myGov. Confirmation of identity documents cannot be submitted online.
Read more about submitting your documents online.
Post your completed claim form and supporting documentation to:Department of Human Services
Reply Paid 7800
Canberra BC ACT 2610
Submit your completed claim form and supporting documentation in person at a service centre.
We will tell you if your claim is successful. If you are eligible for Crisis Payment, we will let you know when your payment will start and how much you will get paid.
You always have the right to appeal any decision we make. Read more about reviews and appeals.