Claiming Double Orphan Pension

You should submit your claim for Double Orphan Pension as soon as possible.

Before you start

Check if you are eligible for this payment.

Intent to claim

You should register an intent to claim for Double Orphan Pension. A family member or friend can call us on your behalf to register an intent to claim. This will help you get paid from the earliest possible date.

If you haven’t claimed Family Tax Benefit for the child, you must have your eligibility assessed by submitting a claim for Family Tax Benefit. You can claim up to 3 months before the child enters your care.

Claim form

Print and complete the Double Orphan Pension claim form.

If you don’t have access to a printer, you can pick up the form from a service centre or call the Families line and we can send one to you.

Supporting documents

Depending on your responses in your claim form, you may need to provide:

  • proof of your and your partner’s Australian residency
  • proof of the child’s birth
  • documents which confirm the child’s date of birth and refugee status
  • a copy of legal or other documents to support the change of care
  • a copy of the parenting plan or court order
  • documents which confirm the identity of the child, and
  • documents which confirm the date of death of the child’s parent or parents

Confirmation of identity documents may be required

Submit your claim

You should submit your completed Double Orphan Pension claim form and supporting documents within 14 days of registering your intent to claim. You can submit your claim:

Using the Document Lodgement Service

Submit your claim form and some supporting documents online. This can be accessed on your Centrelink online account through myGov or the Express Plus Centrelink mobile app.

If you already have a Centrelink online account

Log on to your Centrelink online account or sign in through myGov to make an online claim.


If you don't have a Centrelink online account

Read more about how to register.


By post

Post your form and supporting documents to:

Department of Human Services
Reply paid 7802
Canberra BC ACT 2610

In person

Submit your form and supporting documents in person at a service centre.

Claim outcome

We will tell you if your claim is successful. If you are eligible for Double Orphan Pension, we will let you know when your payment will start and how much you will get paid.

You always have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 11 April 2017