Claiming Double Orphan Pension
You should submit your claim for Double Orphan Pension as soon as possible.
Before you start
Check if you are eligible for this payment.
Intent to claim
You should register an intent to claim for Double Orphan Pension. A family member or friend can call us on your behalf to register an intent to claim. This will help you get paid from the earliest possible date.
If you haven’t claimed Family Tax Benefit for the child, you must have your eligibility assessed by submitting a claim for Family Tax Benefit. You can claim up to 3 months before the child enters your care.
Print and complete the Double Orphan Pension claim form.
Depending on your responses in your claim form, you may need to provide:
- proof of your and your partner’s Australian residency
- proof of the child’s birth
- documents which confirm the child’s date of birth and refugee status
- a copy of legal or other documents to support the change of care
- a copy of the parenting plan or court order
- documents which confirm the identity of the child, and
- documents which confirm the date of death of the child’s parent or parents
Confirmation of identity documents may be required.
Submit your claim
You should submit your completed Double Orphan Pension claim form and supporting documents within 14 days of registering your intent to claim. You can submit your claim:
Using the Document Lodgement Service
Start your claim online
If you already have a myGov account
Sign in to myGov to link to your Centrelink online account and do your Centrelink business.
If you have a Centrelink online account
To do your business online, you need a myGov account and a Centrelink online account.
If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.
If you don't have a Centrelink online account
If you’ve been a Centrelink customer before
You’ll have a Customer Reference Number. Use this to register for an online account.
This is anyone who’s had a payment or concession from us before, no matter how long ago.
If you haven’t been a Centrelink customer before
This is anyone who’s never had a payment or concession from us before.
Post your form and supporting documents to:Department of Human Services
Reply paid 7802
Canberra BC ACT 2610
Submit your form and supporting documents in person at a service centre.
We will tell you if your claim is successful. If you are eligible for Double Orphan Pension, we will let you know when your payment will start and how much you will get paid.
You always have the right to appeal any decision we make. Read more about reviews and appeals.