Claiming a Health Care Card

If you are receiving an eligible payment, you will automatically receive a Health Care Card. We will automatically send you a new card when it is due for renewal, if you are still eligible.

Before you start

Check if you are eligible for a Health Care Card and read the information you need to know about your claim for a Health Care Card form before you start your claim.

You need to submit a claim if you are:

Students and Australian Apprentices

If you are a student or Australian Apprentice and receive Youth Allowance, ABSTUDY or Austudy, you will not receive a Health Care Card but may still qualify for a Low Income Health Care Card. Call the Students and trainees line to claim a Low Income Health Care Card.

Intent to claim

Register an intent to claim for a Low Income Health Care Card, Foster Child Health Care Card and Ex-Carer Allowance (Child) Health Care Card if you are unable to claim online. This means you will get your card from the earliest possible date.

Claiming options

Online

You can claim the Low Income Health Care Card, Foster Child Health Care Card and Ex-Carer Allowance (Child) Health Care Card online. It is secure, convenient and easy to claim online.

If you already have a Centrelink online account

myGov

If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN, visit your nearest service centre to provide your confirmation of identity, receive a CRN, and start using our online services.

Register

By form

Complete the:

If you do not have access to a printer, you can pick one up from a service centre.

Supporting documents

You may need to provide some other documents to support your claim, including:

  • details of your and your partner's income and assets if applying for the Low Income Health Care Card, and
  • any other documents and forms we may ask you for

Confirmation of identity may be required and need to be presented at a service centre within 14 days.

Submit your claim

Online

If you are claiming online, you can submit your claim and most supporting documents electronically at the end of the process.

Read more about submitting your documents online.

By form

Submit your form and supporting documents at a service centre. We will need these documents before we can finalise your claim.

You are also able to submit your supporting documents by post to:

Reply Paid 7802
Canberra BC ACT 2610

Claim outcome

If your claim is successful, we will send your Low Income Health Care Card, Foster Child Health Care Card or Ex-Carer Allowance (Child) Health Care Card in the mail.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 25 August 2016