Claiming the Low Income Health Care Card

You should register an intent to claim for a Low Income Health Care Card.

Before you start

Check if you are eligible for this payment before you start your claim.

Begin a claim


A secure, convenient and easy way to start a claim for a Low Income Health Care Card. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.

From early 2016, myGov will be the only way you can access your Centrelink online account. Start using myGov now to access your government services online, all in one place.

If you already have online access to your Centrelink account, you can log on with your Customer Reference Number (CRN) and password. Select Apply for a Payment then Make a Claim from the menu to start your claim.


If you do not have an online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.


If your partner also wants to claim a Low Income Health Care Card, they will need to lodge a separate online claim.

Unable to claim online

Print and complete a Claim for a Health Care Card form.

If you do not have access to a printer, you can pick up the form from your nearest service centre or call us and we can send one to you:

  • 1800 132 317 if you get ABSTUDY or
  • 132 490 if you get Austudy, Youth Allowance or are a low income earner

If your partner also wants to claim a Low Income Health Care Card, you can both apply on a single paper claim form.

Supporting documentation

You may need to complete some additional forms with the claim form. This will help us assess your claim accurately, based on your personal circumstances. Additional forms and documents you may need to provide include:

  • identity documents for yourself and your partner
  • proof of your adjusted taxable income for yourself and your partner, or
  • any other verification documents we request

Submit your claim

If you completed your claim online you will need to provide us with your supporting documentation within 14 days.

If you are claiming in person, submit your claim and supporting documentation to your nearest service centre. We will need these documents before we can finalise your Low Income Health Care Card claim.

Claim outcome

If your claim is successful, we will send your Low Income Health Care Card in the mail.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 3 February 2016