Claiming the Low Income Health Care Card

The easiest way to claim the Low Income Health Care Card is online.

Before you start

You should:

Documents you might need

The claim form tells you if you need to give us extra documents.

We might ask for:

  • proof of your and your partner’s income
  • other documents that prove what you say in your claim
  • documents to confirm your identity if you haven’t done this before

Start your claim

The easiest way to claim is online.

Start your claim online

If your partner also wants a Low Income Health Care Card they need to do their own online claim.

If you already have a Centrelink online account

Log on to your account with your Customer Access Number and password.

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If you don't have a Centrelink online account

If you’ve been a Centrelink customer before you will have a Customer Reference Number. Use this to register for an online account.

A Centrelink customer is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before, visit a service centre and tell us you want to register for an online account. You’ll get a Customer Access Number to get you started.

You need to bring photo ID with you.

Register

If you can’t claim online

You can fill in a paper form.

Print the Claim for a Health Care Card form.

If you can’t do this, either:

If your partner also wants a Low Income Health Care Card you can both claim on the same paper form.

Submit your claim

You need to give us:

  • your claim form
  • any other documents we’ve asked for

You can do this online or at a service centre.

If there are any documents you can’t submit online, take them to a service centre.

Paper form

Post it to us along with your documents or take your form and documents to a service centre.

Wait for the result

If we accept your claim, we’ll post your card to you.

You can appeal our decision on your claim. Read about reviews and appeals.

Page last updated: 10 April 2017