Claiming Low Income Supplement

The Low Income Supplement ends on 30 June 2017. Submit your claim before this date.

Before you start

Check if you’re eligible with the Low Income Supplement self assessment tool.

From 1 July 2017, you can no longer use the self assessment tool.

Information you need for your claim

You’ll need:

  • your and your partner’s income and assets
  • your bank account name, number and BSB number
  • identity documents

When to claim

You must claim the Low Income Supplement before 30 June 2017.

Start your claim

It’s best to start your claim online. You should do this before 30 June 2017.

Start your claim online

If you already have a Centrelink online account

Log on to your account with your Customer Access Number and password.


If you don't have a Centrelink online account

If you’ve been a Centrelink customer before you will have a Customer Reference Number. Use this to register for an online account.

A Centrelink customer is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before, visit a service centre and tell us you want to register for an online account. You’ll get a Customer Access Number to get you started.

You need to bring photo ID with you.


If you can’t claim online

Complete the Low Income Supplement claim form.

If you can’t use the website, call us and ask us to send you the form. Or, go a service centre to get a form.

Submit your claim

You need to give us:

  • your claim form
  • any other documents we’ve asked for

You can do this online or at a service centre.

Submit your form and other documents within 14 days after you start an online claim.

Submit other documents

We may ask you for documents to help us assess your claim.

You can submit some of these through your online account when you claim.

If we ask you to confirm your identity, you’ll need to do this at a service centre within 14 days.

Wait for the results

We’ll tell you:

  • if we accept your claim
  • when we’ll pay you
  • how much you’ll get

You have the right to appeal our decision. Read about reviews and appeals.

Page last updated: 10 April 2017