Claiming Low Income Supplement

You can claim the Low Income Supplement using your Centrelink online account through myGov.

Subject to the passage of legislation, from 1 July 2017 this payment will no longer be available and no new claims will be accepted from this date.

Before you start

Test your eligibility for the Low Income Supplement by using the Low Income Supplement self assessment tool.

Claiming options

Soon, myGov will be the only way to access your Centrelink online account. Why not start using myGov now?


Our online accounts are a secure, convenient and easy way to start a claim for Low Income Supplement. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.

If you already have a Centrelink online account

You can log on to your Centrelink online account using your Customer Access Number (CAN) and password. Select Apply for a Payment then Make a Claim from the menu to start your claim.


If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN) then you can complete your registration now.

If you do not have a CRN you will receive a Customer Access Number (CAN) to get you started.


Once you are registered for a Centrelink online account you can create a myGov account. A myGov account will allow you to link your current Centrelink, Medicare and Child Support online accounts with one user name and one password.

Read more on the myGov website.

Supporting documentation

You may need to provide identity documents and details of your and your partner’s income and assets. This will help us assess your claim accurately, based on your and your partner's personal circumstances.

Claim outcome

We will inform you of the outcome of your claim.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Page last updated: 6 February 2017