Claiming Parenting Payment

The process to claim Parenting Payment.

Before you start

Information you need for your claim

  • your and your partner’s income and assets
  • your bank account name, number and BSB number
  • your tax file number

When to claim

You can claim Parenting Payment after the birth of your child.

If eligible, we’ll pay you from the date:

  • you submit your claim
  • you register an intent to claim if you then submit your claim within 14 days, or
  • your child was born or an eligible child comes into your care if you submit your claim within 4 weeks

You can’t submit a claim for Parenting Payment before the birth of your child.

Start your claim

It’s best to start your claim online. You can save your online application to finish and submit it within 14 days. If you take longer than 14 days, you may have to start the claim process again.

Start your claim online

If you already have a Centrelink online account

Log on to your account with your Customer Access Number and password.


If you don't have a Centrelink online account

If you’ve been a Centrelink customer before you’ll have a Customer Reference Number. Use this to register for an online account.

A Centrelink customer is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before, visit a service centre and tell us you want to register for an online account. We'll give you a Customer Access Number to get you started.

You need to bring photo ID with you.


If you can't claim online

Complete the claim for Parenting Payment form.

If you can't use the website, call us and ask us to send you the form or go to a service centre to get one.

Submit your claim

You need to give us:

  • your claim form
  • any other documents we’ve asked for

You can do this online or at a service centre.

Submit your form and other documents within 14 days after you start your online claim. If you do this, we can pay you from the day you started your claim. If you submit your claim within 4 weeks of giving birth or a child coming into your care, we can backdate your payments.

Submit other documents

We may ask you for documents to help us assess your claim.

You can submit some of these through your online account when you claim.

You can't submit confirmation of identity documents online. Take original identity documents to a service centre.

You must submit supporting documents and forms within 14 days. We may reject your claim if you don't.

Wait for the result

We’ll tell you:

  • if we accept your claim or not
  • when we’ll start paying you - there are different waiting times for Parenting Payment that may apply to you
  • how much you’ll get

You have the right to appeal any decision we make. Read about reviews and appeals.

Page last updated: 10 April 2017