Claiming the Pension Bonus

You must claim your Pension Bonus with your Age Pension.

Before you start

You should:

When to claim

You must claim the bonus at the same time you claim Age Pension and within 13 weeks of:

  • not passing the work test, or
  • your non-accruing membership ending

If you claim after 13 weeks we could reduce your payment or not pay you at all.

We only accept a claim after 13 weeks in special circumstances, such as a serious illness.

When you claim your bonus and Age Pension, your income and the value of your assets can affect how much Age Pension you’ll get. A reduced rate of pension means a reduced bonus amount. If you can’t get Age Pension you can’t get a bonus.

If your partner is also a member of the scheme, you can both claim the bonus at the same time.

Financial Information Service officers can help you plan the best time to claim. To make an appointment with a FIS officer or ask for information on investment planning, call the FIS line.

Start your claim

It’s best to start your claim online.

Start your claim online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for a Centrelink online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.


If you can’t claim online

You can:

Submit your claim

Submit your claim and other documents within 14 days after you start an online claim.

You can do this online or at a service centre.

If we accept your claim, we’ll pay into your bank account. Make sure your bank details are correct when you submit your claim.

Submit other documents

We may ask you for documents to help us assess your claim, including:

If we ask you to confirm your identity, you’ll need to do this at a service centre within 14 days. We may reject your claim if you don’t.

Wait for the results

We’ll tell you:

  • if we accept your claim
  • when we’ll pay you, and
  • how much you’ll get

You have the right to appeal our decision.

Read about reviews and appeals.

Pension Bonus Scheme top up

We’ll automatically check if you can get a Pension Bonus top up payment 13 weeks after we grant you Age Pension.

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Page last updated: 22 June 2017