Claiming the Pension Bonus
You must claim your Pension Bonus with your Age Pension.
Before you start
- check if you’re eligible before you start your claim
- read information you need to know about your claim for Age Pension and Pension Bonus
When to claim
You must claim the bonus at the same time you claim Age Pension and within 13 weeks of:
- not passing the work test, or
- your non-accruing membership ending
If you claim after 13 weeks we could reduce your payment or not pay you at all.
We only accept a claim after 13 weeks in special circumstances, such as a serious illness.
When you claim your bonus and Age Pension, your income and the value of your assets can affect how much Age Pension you’ll get. A reduced rate of pension means a reduced bonus amount. If you can’t get Age Pension you can’t get a bonus.
If your partner is also a member of the scheme, you can both claim the bonus at the same time.
Start your claim
It’s best to start your claim online.
Start your claim online
If you already have a myGov account
Sign in to myGov to link to your Centrelink online account and do your Centrelink business.
If you have a Centrelink online account
To do your business online, you need a myGov account and a Centrelink online account.
If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.
If you don't have a Centrelink online account
If you’ve been a Centrelink customer before
You’ll have a Customer Reference Number. Use this to register for an online account.
This is anyone who’s had a payment or concession from us before, no matter how long ago.
If you haven’t been a Centrelink customer before
This is anyone who’s never had a payment or concession from us before.
If you can’t claim online
- go to a service centre and ask what you need to do to claim Age Pension, or
- call the Age Pension line and say you want to claim Age Pension
Submit your claim
Submit your claim and other documents within 14 days after you start an online claim.
If we accept your claim, we’ll pay into your bank account. Make sure your bank details are correct when you submit your claim.
Submit other documents
We may ask you for documents to help us assess your claim, including:
If we ask you to confirm your identity, you’ll need to do this at a service centre within 14 days. We may reject your claim if you don’t.
Wait for the results
We’ll tell you:
- if we accept your claim
- when we’ll pay you, and
- how much you’ll get
You have the right to appeal our decision.
Read about reviews and appeals.
Pension Bonus Scheme top up
We’ll automatically check if you can get a Pension Bonus top up payment 13 weeks after we grant you Age Pension.