Claiming the Pension Bonus

You must claim your Pension Bonus with your Age Pension.

Before you start

Check if you are eligible for this payment before you start your claim.

You must claim the Pension Bonus with your Age Pension. Your claim must be made within 13 weeks of the following events:

  • you stop meeting the work test, or
  • a period of non-accruing membership ends

Pension Bonus claims submitted later than 13 weeks after these events could result in the amount of the bonus payable being reduced or not paid at all.

We have the discretion to accept a claim after the 13 week claim period if the delay occurred due to special circumstances. For example, if the claim was delayed due to a serious illness of a close family member.

When the time comes to claim your bonus and Age Pension, your entitlement to Age Pension will be subject to the pension income and assets tests. You may benefit by claiming your pension and bonus after employment income ceases, or superannuation arrangements are finalised. A reduced rate of pension will mean a reduced bonus amount.

A Financial Information Service (FIS) Officer can help you explore options and the timing of your claim for Age Pension and Pension Bonus. To make an appointment with a FIS officer or ask for information on investment planning, call 132 300.

Read the information you need to know about your claim for Age Pension and Pension Bonus booklet.

Begin a claim


Our online accounts are a secure, convenient and easy way to start a claim for Pension Bonus. Once you have completed your claim online, bring the supporting documents requested on the claim form to a service centre within 14 days.

If you already have a Centrelink online account

You can log on to your Centrelink online account through myGov using your Customer Access Number (CAN) and password. Select Apply for a Payment then Make a Claim from the menu to start your claim.


If you do not have a Centrelink online account

If you have a Customer Reference Number (CRN), you can complete your registration now.

If you do not have a CRN, visit your nearest service centre to provide your identity documents, receive a CRN, and start using your online services.


Unable to claim online

Print and complete your own forms:

If you do not have access to a printer, you can pick up the form from your nearest service centre or call us and we can send a claim pack to you.

Claiming if you have a partner

If your partner is also a member of the scheme, you may choose to claim the bonus together.

A FIS Officer can help you explore ongoing options and the timing of your claim for Age Pension and Pension Bonus.

Supporting documentation

In addition to your claim form you may need to provide:

Claim outcome

We will let you know whether your claim is successful. If you are eligible for the Pension Bonus Scheme, we will tell you when your payment will start and how much you will get paid.

You have the right to appeal any decision we make. Read more about reviews and appeals.

Pension Bonus Scheme Top Up

We will automatically check to see whether you qualify for a Pension Bonus Top Up payment 13 weeks after Age Pension is granted.

Page last updated: 12 April 2017