Claiming a Pension Loan
You can register an intent to claim a pension loan under the scheme. This will help you get paid from the earliest possible date.
Register an intent to claim
Use myGov to access your Centrelink online account and register your intent to claim a Pension Loan under the scheme. This will help you to get paid from the earliest possible date.
Complete your forms
You need to complete a written application to apply for a loan under the scheme. As part of the application process, you will also need to complete a real estate details form authorising a licensed valuer to inspect the property for the purposes of a valuation, which will secure the loan. For a claim form, you can:
- call us on 132 300, or
- visit your nearest service centre
You will need to provide details of the title deed for the property. We will tell you if there are other documents and forms you need to provide.
When you are issued with the claim form, we will organise an interview for you with a Financial Information Service (FIS) officer to discuss the loan terms and conditions, and make sure it meets your needs.
Once you have attended the FIS interview, you can submit your completed claim form and supporting documents at your nearest service centre.
We cannot process your claim until we receive all the required documents.
We will contact you to let you know if your claim is successful. If you are eligible for the scheme, we will send you a letter telling you when your fortnightly top up payments start and the amount.
You have the right to appeal any decision we make. Read more about reviews and appeals.