Claiming Single Income Family Supplement

If you get Family Tax Benefit, you don’t need to claim this payment.

Before you start

We’ll pay you if you’re eligible after the end of the financial year once you and your partner have lodged a tax return or have told us you don’t need to lodge one.

When to claim

If you don’t get Family Tax Benefit but think you’re eligible for SIFS, you’ll need to submit a claim.

You’ll need to submit your claim and confirm your income within 12 months after the end of the financial year.

Read more about time frames for submitting lump sum claims and confirming income.

Start your claim

Start your claim online

If you already have a Centrelink online account

Log on to your account with your Customer Access Number (CAN) and password.


If you don't have a Centrelink online account

If you’ve been a Centrelink customer before you will have a Customer Reference Number. Use this to register for an online account.

A Centrelink customer is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before, visit a service centre and tell us you want to register for an online account. You’ll get a Customer Access Number to get you started.

You need to bring photo ID with you.


If you can’t claim online

If you're unable to claim online, please call the families line.

Submit your claim

You need to:

  • submit your claim, and
  • give us any other documents we’ve asked you for

You can do this online.

Submit your claim and other documents within 14 days after you start an online claim. You may not be eligible for payment if you don’t.

Submit other documents

We may ask you for documents to help us assess your claim.

You can submit some of these through your online account when you make a claim.

You must submit supporting documents and forms within 14 days. We may reject your claim if you don't.

Wait for the result

We'll tell you:

  • if we accept your claim
  • when we’ll pay you
  • how much you’ll get

You have the right to appeal any decision we make. Read about reviews and appeals.

Page last updated: 10 April 2017