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Child Support Collect

This is where we collect and transfer child support payments for you.

Compare child support collection options.

When you can use it

You can use Child Support Collect if we’ve:

Who does what

We:

  • set the payment amount
  • collect payments from the paying parent, and
  • transfer them to the receiving parent

You:

  • choose a payment method if you’re the paying parent, or
  • give us your bank details if you’re the receiving parent

Who can apply

The receiving parent can apply for Child Support Collect.

How it works – paying parent

How much to pay

The child support assessment, agreement or court order sets how much you need to pay. This might be per week, fortnight, month or year.

When to pay

You choose how often to pay. This can be weekly, fortnightly or monthly.

Payments are for the past week, fortnight or month – not in advance. They’re due 7 days after the week, fortnight or month ends.

How to pay

You choose a payment method. We don’t take cash.

Always give your 16 digit payment reference number every time you pay. It’s on your payer account statement.

Call us if you can’t find this number or need more information.

Statements

Each month we send you a payer account statement.

If you have a Child Support online account you’ll receive this online. If not you’ll receive it by post.

How it works – receiving parent

How much you’ll receive

The child support assessment, agreement or court order sets how much you need to pay. This might be per week, fortnight, month or year. 

When you’ll receive it

We transfer the money to you on any business day on or after the 8th of each month.

We can only do this when:

  • we receive it from the paying parent
  • there’s at least $5.00 to transfer, and
  • we have your correct bank details

Payments are for the month that just ended – not in advance.

How you’ll receive it

We transfer payments to the Australian bank account you choose.

You must give us the correct bank details:

  • branch number (BSB)
  • account number, and
  • account name

If we pay into the wrong account we may not be able to get the money back for you.

What may be different

We may be able to send your payments by cheque if you:

  • live overseas, and
  • can’t use an Australian bank account

Email alerts

We can let you know through your Child Support online account when we transfer money to you.

Just log in to your account and sign up for email alerts.

If you don’t already have one, set up a Child Support online account.

Tell us about changes

Tell us straight away about any changes that may affect child support.

You can do this by:

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Page last updated: 21 April 2017

This information was printed Tuesday 22 August 2017 from humanservices.gov.au/customer/enablers/collection-child-support-payments-us-child-support-collect It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.