Completing your income stream reviews online

Complete your income stream review online by signing into your myGov account or using the secure One Time Access Code (OTAC).

Each year in August and February we will contact you if we need to review your income stream, which includes your account-based pensions, account-based annuities and market-linked income streams. Read more about Income Stream Reviews.

The quickest and easiest way to complete your review is online. You can do this by signing into your myGov account and accessing your Centrelink online account.

If you can’t complete the review using your myGov account, a unique One Time Access Code will be included in your review letter. The One Time Access Code is secure, simple and easy to use. It will allow you to complete the review online and ensure the right person is providing Income Stream Review information.

You will need to ensure you have all your income stream information to complete your review. Read more about the information you need to provide as part of your review.

Step 1: Sign in

Sign in to myGov and use your Centrelink online account.
Sign in to myGov and select your Centrelink online account, then select Income Stream Review from the reminders tile on your online account homepage and go to Step 2.

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Using the One Time Access Code (OTAC) we sent you

On Income Stream Reviews select unique One Time Access Code (OTAC).

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If you do not have all of the required information for your review and wish to complete it at another time, select Return to humanservices.gov.au.

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Enter your Customer Reference Number (CRN) and your One Time Access Code (OTAC) sent to you in your letter, and select Log In.

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Step 2: Income Stream Review

If you only have one review to complete, you will be automatically directed to the review questions in Step 3.

Select the individual income stream reviews from the tiles displayed.

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To complete all of your reviews, select Complete all income stream reviews.

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Step 3: Income Stream Review questions

Enter your income stream details for the nominated income stream, making sure that you complete all the required fields.

A commutation is where you make a lump sum withdrawal from your income stream, in addition to your normal regular payments.

If you need help with any of the questions, select the question mark at the top of the screen or select the link associated with each question to access the help menu.

If you have fully commuted your income stream and have a current account balance of zero, go to Step 4.

If you have made a partial commutation from your income stream, go to Step 5.

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To go back to the previous screen, select Back.

To cancel at any time and return to the homepage, select Cancel.

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If you have not made any commutations, and have entered and checked your updates, select Next and go to Step 6.

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If you’ve notified an increase to your income stream balance, an additional question may appear.

If this is incorrect and you need to correct these details, select No and go back to Step 3.

If this is correct, select Yes and go to Step 6.

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Step 4: Zero account balance

If you have fully commuted your income stream and have a current account balance of zero, you will need to provide us with additional information by answering all of the questions displayed.

This inlcudes the date you commuted your income stream and what you have done with the funds.

When entering the date of your commutation, you can type the date or select the date using the calendar.

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To go back to the previous screen, select Back.

To cancel at any time and return to the homepage, select Cancel.

Once you have entered and checked all of your updates, select Next and go to Step 6.

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Step 5: Recording commutations

If you have made a lump sum withdrawal from your income stream during the review period, select Yes to the corresponding question about commutations.

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Additional questions will then appear for you to complete.

When entering the date of your commutation, you can type the date or select the date using the calendar.

If you have made multiple commutations during the review period, select Add commutation to add all of your commutation details.

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If your commutation details are incorrect, select Remove to remove this information.

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To go back to the previous screen, select Back.

To cancel at any time and return to the homepage, select Cancel.

Once you have entered and checked all of your commutation details, select Next.

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Step 6: Review and submit

You will be asked to review the information that you’ve provided.

If any details are incorrect select Back to go back and correct these details.

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If the details are correct, select Submit.

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Step 7: Receipt page

An information box will display and confirm your transaction. A receipt number is provided for your records.

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For some reviews, you may need to supply additional information.

You only need to contact us if you receive a message specifically telling you to.

To provide supporting documentation, select Upload documents and follow the prompts.

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To view the information you have provided, select the arrow to expand the Information you have provided section.

You can print a copy of this page for your records, by selecting the Printer icon.

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Select Return to home to return to your Centrelink online account homepage.

If you’ve completed your review using a One Time Access Code (OTAC), you will select Finish and the process ends here.

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Step 8: Sign out

Once you are back on the online account homepage, you can complete other transactions as required or you can return to your myGov account.

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For your privacy and security, ensure you Sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 25 November 2016