Comprehensive Compliance Assessments

A Comprehensive Compliance Assessment is the way we find out why you have not been meeting your Mutual Obligation Requirements.

The assessment is to find out if:

  • there are things that make it hard for you to go to activities or appointments
  • your Mutual Obligation Requirements are appropriate for you
  • you need more or different help to address any issues you may be having, or
  • you have been repeatedly avoiding your Mutual Obligation Requirements


You will be referred for an assessment if you receive 3 failures in 6 months for not doing an activity or missing an appointment without a valid reason.

Comprehensive Compliance Assessments may help you if you are having trouble meeting your requirements. You may also be referred for an assessment at any time by us or your Employment Services Provider.

Your appointment

As part of the assessment, you will need to attend an appointment with us. At your appointment, we will talk with you about:

  • your attendance at activities and appointments
  • your reasons for not meeting your Mutual Obligations Requirements
  • whether there are any barriers to you attending activities and appointments
  • any extra assistance that may help you meet your requirements in the future

If you cannot attend your appointment, you must let us know as soon as possible so we can make a new appointment. You may lose some or all of your income support payment if you do not contact us beforehand, even if you have a good reason for missing the appointment.

What to bring

You will need to bring:

  • any documents that support your reasons for not attending activities or appointments, for example, medical certificates
  • contact details of any professional or support worker who may be helping you with any issues, or who understands your circumstances and reasons for not attending activities or appointments

You can also bring a friend, relative or advocate with you.

Interpreters or special requirements

We can arrange a qualified interpreter to help at your appointment. You need to tell us beforehand if you need an interpreter or have any other special requirements.

After your appointment

We will prepare a report for your Employment Services Provider about your reasons for not meeting your requirements and your capacity to do so. We may recommend referral to community organisations or government agencies for extra support.

If you are found to have been repeatedly not meeting your requirements, you will incur a serious failure. The penalty for a serious failure is an 8 week non-payment period.

If this happens, we will also talk with you about doing a Compliance Activity so your non-payment period may be shortened.


We are required to protect your privacy and provide a confidential service. Any personal information we collect or hold about you is protected by law. Your information is only given to someone else when allowed by Commonwealth law or when you give permission.

At your assessment appointment, we will talk with you about what sort of information may be shared with your Employment Services Provider.

You may also talk to us about your right to see your information under freedom of information.

Read more about your right to privacy.

Page last updated: 21 February 2017