Confirmation of identity
You may need to confirm your identity when claiming a payment or service.
To confirm your identity, you must provide 3 original documents from the list on the confirming your identity form. This includes:
- 1 document verifying your birth or arrival in Australia, such as a birth certificate, visa or citizenship certificate, and
- 2 documents showing the use of your identity in the community, that is:
- 1 primary document, such as an Australian Driver Licence or Marriage Certificate, and
- 1 secondary document, such as a bank ATM card or statement
You must provide the original of each document. We cannot use copies.
Where possible, we will use the documents you provide to progress your claim. However, you may need to provide more documents to be eligible for some payments or services.
Contact us if you have trouble getting these documents.
Definition of a partner
We need to know if you are single or a member of a couple when considering your eligibility for a payment.