Create a Voice Biometrics voiceprint

Creating a unique voiceprint allows you to quickly and easily verify your identity when you phone us.


Voice Biometrics technology uses the unique features in your voice to create a voiceprint, similar to a fingerprint.

Having a voiceprint is:

  • convenient - you don’t need to remember a PIN, as your voice will be used to verify your identity
  • secure - your personal and financial information is safer because your voiceprint can identify you
  • accessible - you only need access to a phone
  • accurate - confirming your identity using your voiceprint is far more accurate and reliable and isn’t affected if you have a cold or an accent, or by other factors such as background noise

Creating and using your voiceprint

If you have a Centrelink PIN, you can simply upgrade to a voiceprint the next time you call us.

If you are eligible, you will be offered a voiceprint enrolment using captured audio the next time you speak to a Centrelink service officer. You don’t need to be concerned about the security of having your audio captured, it’s an automatic process and conversations aren’t stored.

When you have created your voiceprint you will be asked to provide your Customer Access Number or Customer Reference Number and repeat the phrase in Australia my voice identifies me to confirm your identity.

It’s a faster, easier and more secure way to prove your identity.

Security, privacy and fraud

Creating your voiceprint offers more security than a PIN or password as your voice, like your fingerprint, is unique to you.

The technology checks features of the human voice that are different from those heard by the human ear. This provides you with greater security as any fraudulent attempts to access your information can be detected through the Voice Biometrics technology if someone attempts to play a recording of your voice.

Contact us

Contact us if you need more information.

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Page last updated: 15 June 2017