Help for online accounts

Support information for Centrelink, Child Support and Medicare online accounts including how to reset your passwords, service availability and scheduled maintenance.

Help for myGov, Centrelink, Medicare and Child Support online accounts.

Service availability

From natural disasters through to system maintenance, sometimes our service delivery can be interrupted. Read about current customer service changes that may impact your online account.

Online guides

Use our step by step guides and videos to help you make the most out of your online account.

myGov accounts

You can recover your username or reset your password by following the forgotten your username or forgotten your password links on the myGov website.

With a myGov account you can access multiple Australian Government online accounts including Medicare, Child Support and Centrelink with a single username and password.

Watch instructional videos on the myGov YouTube channel to see how easy it is to use online accounts with a myGov account.

myGov help topics are available on the myGov website to help you create your account and link your member services.

The myGov help desk operates from 7 am to 10 pm Monday to Friday, and 10 am to 5 pm Saturday to Sunday. Call 132 307 and select Option 1.

Centrelink online accounts

If you need help with your Centrelink online accounts, read the troubleshooting or online account guides and video demonstrations.

Lost account details including password reset

If you have forgotten your password you can reset your password. View the resetting your forgotten Centrelink password video for help on how to use this service.

If you have forgotten your Customer Access Number (CAN) or temporary password and haven't enrolled any secret questions and answers, you will need to re-register for an online account.

Available times for Centrelink online account

Centrelink online accounts are available at scheduled times each day. Read more about available times and to find out about scheduled maintenance.

Medicare online accounts

To access your Medicare online accounts, you need to create a myGov account and link to Medicare. Read more if you need help on the myGov website.

Child Support online accounts

To access your Child Support online accounts, you need to sign in to myGov. Read more if you need help on the myGov website.

If you need help with your Child Support online account, read more about help using Child Support online accounts.

Page last updated: 15 April 2016