How much you earn affects your payment. We need to know what you have earned each fortnight so you are paid the right amount.
To report your income, you can:
- log on to your Centrelink online account through myGov
- use an Express Plus app
- phone 133 276 (13 EARN) on your reporting day
What you need to report
If you are earning income or receiving a payment with Mutual Obligation Requirements, you will need to report to us on a regular basis.
You still need to report even when your income is zero.
When you report your income, you may be asked to confirm if you are meeting your Mutual Obligation Requirements and notify us of any change in your circumstances.
- an amount you earn, derive or receive for your own use or benefit, or
- a periodical payment or benefit you receive as a gift or allowance
You must report your and your partner’s income for the entire reporting period, including the first and last day, even if you haven’t been paid by your employer yet. This is so we can make sure you get paid the correct amount. If you are overpaid, you may have to pay it back. Your partner can report earnings and changes for both of you.
When reporting your income, you need to know:
- your reporting date that was provided to you after you last reported your income. You may have also received a notification or reminder by online letter, email or SMS
- how much you have earned during the reporting period
To work out your earnings, you need to know:
- your hourly pay rate, including variations like overtime-you can find this out from your pay office or you can work it out from a recent payslip
- the total number of hours you worked during your reporting period - it will help if you keep a note of your hours each time you work using the earnings worksheet form, in a diary or on a calendar
Read the information you need to know about reporting employment and using the Earnings Worksheet to understand how your payment is affected by your income.
Do not copy the amount on your payslip, as the period may not match your reporting period and could be incorrect.
Change of circumstance
It is important you tell us if your circumstances change. This is so we can make sure you get paid the correct amount. You must report any change of circumstances for you or your partner within 14 days of the change, or by the last day of your income support payment fortnightly entitlement period if you are receiving a payment with Mutual Obligation Requirements.
If you pay or receive child support, make sure we know about any changes to your situation. Changes to your circumstances may affect the amount of child support you pay or receive. You can update your child support arrangement by using your Child Support online account, through myGov or by calling 131 272.
How to report
Report your income and all changes to your circumstances by using the self service option of your choice including:
- your Centrelink online account through myGov. If you do not have an account, it’s easy to register
- your Express Plus mobile app. You can download Express Plus mobile apps from the App Store or Google PlayTM
- phone self service by calling 133 276 (13 EARN) between 8 am and 5 pm on your regular reporting day. You will need to provide your Customer Access Number and Personal Identification Number (PIN) when you call. If you do not have a 6 digit PIN, you can call 136 240 to register and get one
If you are still sent a paper reporting form in the mail, you can now choose to report using self service. You can use a self service terminal at one of our service centres, or speak to a Service Officer who can record your reporting information.
When to report
You need to report by 5 pm on your reporting date to avoid delays in your payment. You cannot report before your reporting date, except when your reporting date is affected by public holidays. We will tell you about any exceptions.
If you report late, the payment you might be entitled to could be late. If you fail to report how much you earned, you will not get paid.
You can report online up to 13 days after your reporting date.
If you are more than 13 days late, you need to call us on 132 850 or visit your nearest service centre.
When you report your income, you may also be asked to confirm you are meeting your Mutual Obligation Requirements and notify us of any change in your circumstances.
If you still receive a paper form, you will need to report on the date shown on your Reporting Statement. You can do this by calling 132 850 or visiting one of our service centres.
If you do not report your income or change of circumstances, you may have to pay back the payments your received during the period.
Reporting notifications and reminders
We can notify or remind you to report your income. You can choose how we remind you.
If you report via self service, your next reporting date will be given when you report. This includes if you report using:
- your Centrelink online account through myGov
- Centrelink Express Plus mobile app or
- phone self service by calling 133 276 (13 EARN)
If you are registered to receive Centrelink online letters, you will receive your reporting reminders and other notifications through your Centrelink online account.
Once you link your Centrelink Online account to your myGov account, your mail will go to your myGov inbox.
If you are subscribed to Electronic Messaging, you will receive your reporting notifications and reminders by email or SMS.
You will continue to receive your reporting notifications and reminders by paper if you do not report via your online account or are not subscribed to Centrelink online letters or Electronic Messaging.
Help reporting your income
Working out your reportable earnings
To work out your reportable earnings, divide the gross pay on your payslip by the number of hours you worked, this will give you your standard hourly pay rate. When you have this information, multiply the number of hours worked in your reporting period by your hourly pay rate to calculate how much you have earned at the standard rate.
Working out your income if you are not paid a standard rate
If you do overtime or other work that is paid at a different hourly rate, you need to include the following earnings as well:
- your total gross earnings at the standard hourly rate
- your overtime or penalty earnings by calculating:
- your hourly overtime rate of pay. You can find this out from your employer or pay office, and
- how many overtime or penalty rate hours you worked in the reporting period
Multiply the number of overtime hours worked in the reporting period by your hourly overtime rate, and add this amount to the total gross earnings at your standard hourly rate.
Keep a record of your overtime hours every time you work, rather than trying to remember them at the end of the fortnight.
To work out your total employment income:
Fixed unit rate
If you are paid a fixed amount for each unit of work completed, such as per item produced, you do not need to know how many hours you worked in the reporting period in order to work out how much you made. You just need to know how many units you produced in your reporting period.
If you are receiving employment income, use the Employment Diary located in your Centrelink online account by selecting Report employment income.
The diary allows you to easily enter and save your employment income during the reporting period. You will be shown a summary of what you have entered for the reporting period and have the option of importing it directly into your report on your reporting day.
If some or all of your earnings are from self employment, contact us to find out how you should report these earnings.
Updating your reported income
If you tell us the wrong amount, contact us as soon as possible to fix the mistake. This will ensure we pay you the right amount. Do not wait until your next reporting day to fix mistakes from previous reports.
You cannot use self service to change an amount you have already reported.
Someone to deal with us on your behalf
If your partner also gets an income support payment, they might be able to report for both of you. If they do not receive an income support payment, they can report on your behalf if you provide consent. You may also be able to have another person such as a family member, friend or a third party, like an institution, contact us on your behalf.
Reporting for multiple jobs
If you have more than one job during your reporting period, you must report your earnings from each job. You can keep track of your income by using a separate earnings worksheet for each employer.
Reporting your leave payments
If you go on temporary leave from your work, you need to let us know about any money you earn from both leave and hours worked in the same reporting period. If we have not told you to report on a specific day, then you have 14 days to tell us about leave earned at a different rate to your normal wages.
If you are paid out accrued leave from your current employer, but do not take it as a leave of absence, you need to let us know. This is treated differently to other leave.
Reporting redundancy payments
If you get a severance or redundancy payment from your employer when you leave your job, you have to tell us as you may be subject to an Income Maintenance Period.
An Income Maintenance Period is a period of time where leave or redundancy payments received by you or your partner are treated as income. This means your payment might be reduced or stopped for a while, depending on how much you were paid and the period it was paid for.
Reporting your superannuation contributions
We will include any reportable contributions to superannuation as income. These contributions will be included in the income used to work out your payment.