Linking your online account to myGov

myGov is a simple and secure way to access a range of Australian Government services online with one username and one password, all from one secure location.

Once you have created your myGov account, you can choose to link online accounts including Medicare, Centrelink, Child Support and the Australian Taxation Office. These are called ‘member services’ in your myGov online account.

Step 1: myGov home

If you are linking for the first time, select Add your first linked service.

Otherwise, select the Services button to begin linking to your Australian Government services.

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Step 2: Services

A list of the member services is shown here. To begin linking a service, select the Link/Unlink button. In this example we will link Medicare, which is one of the member services you can link in myGov.

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Step 3: myGov profile

If you are linking Medicare, Centrelink or the Australian Taxation Office for the first time, you will receive a message about creating your myGov Profile.

You don’t have to do anything, your profile will automatically be created based on the legal name and date of birth you have recorded with the member service.

Your myGov homepage will now also include a Profile icon.

Select Next to continue.

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Step 4: Linking options

There are three options available to easily link your services.

  1. If you already have an online account, select this option then select Next.
  2. If you do not already have an online account with Medicare, select this option, then go to Step 6.
  3. If you have a linking code, go to Step 10.

A linking code can be requested from a service officer if you do not have enough information to link one of your government services using one of the first 2 options.

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Step 5: Account details

Enter your agency reference number and online account password, then select Next.

The agency reference number for:

  • Medicare – is your Medicare card number
  • Centrelink - is your Customer Access Number (CAN)
  • Child Support – is your Child Support Reference Number or CSRN

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Your online account is now linked to your myGov account.

Go to step 12.

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Step 6: I do not have an online account

If you do not have an online account for the service you wish to link, select I do not have an online account with Medicare, then select Next.

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Step 7: Your details

You now need to complete some questions so we can link your record to your myGov account. The questions are based on information provided to the member service in the past. In this example it is Medicare.

Once you have answered all questions, select Next.

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Step 8: Find your record

You will have to answer more questions to complete your registration. Select Next to continue.

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Step 9: Confirm record

Once you have answered the remaining questions, ensuring you complete as many as possible, select Next.

Depending on your circumstances, other questions may be asked.

The questions and answers below are an example only.

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Your Medicare or member service account is now linked to your myGov account.

Go to step 12.

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Step 10: I have a linking code

If you have been given a linking code by a service officer, select I have a linking code, then select Next.

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Step 11: Select service

Enter the linking code you have been given, then select the online account you were given the linking code for.

Enter your agency reference number, then select Next.

The agency reference number for:

  • Medicare – is your 10 digit Medicare card number and your individual reference number without a gap
  • Centrelink - is your Customer Reference Number (CRN)
  • Child Support – is your Child Support Reference Number or CSRN

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Your online account is now linked to your myGov account.

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Step 12: Services page

You can now access your online account by selecting Medicare from the list of member services.

Select home to return to your myGov homepage.

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Step 13: myGov home

Medicare is now showing as a linked service on the myGov homepage. As you link more services, they will also appear here.

Select Services to link more services to your myGov account.

For your privacy and security, ensure you sign out once you have finished using your myGov account.

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View other online account guides and video demonstrations about using your online account.

Page last updated: 2 February 2016