Reset your forgotten password for your Centrelink online account
To access this service you will need your Customer Access Number (CAN) and be able to answer your Secret Questions.
If you have not previously recorded at least 3 Secret Questions and Answers you will need to re-register for your Centrelink online account (refer to register online to access Centrelink services guide).
Go to the Department of Human Services website
Click on ‘Help’ on the top right hand side of the page.
Scroll down the page to the ‘Centrelink online account assistance’ heading. Under ‘Centrelink online account’ select the ‘reset your password’ link.
If you have your Customer Access Number (CAN) and are able to answer your Secret Questions and Answers select the ‘Reset my password button’.
Continue to Step 5.
If you have forgotten your Customer Access Number (CAN) or have not previously recorded Secret Questions and Answers select the ‘Re-register’ button.
Refer to the register online to access Centrelink services guide for assistance – procedure ends here.
Enter you Customer Access Number and select ‘Submit’.
Answer the Secret Question and select ‘Submit’.
You will need to answer 2 of your Secret Questions. After you entered the answer for each question select ‘Submit’.
Enter your Customer Access Number (CAN) and your new password. Type your new password again to confirm it.
Select the Reset Password button.
Your password has been reset.
You will need to log on with your new password to start using your Centrelink online account.
Go to the Department of Human Services website.
Select the ‘Log on’ button on the top right hand side of the page.
Select the option for ‘Centrelink Online Accounts’ and click ‘Log on’.
To start using your Centrelink online account, enter your Customer Access Number (CAN) and your Password.
Select the ‘Logon’ button.
Answer your secret question and select the ‘Continue’ button.
You are back to your Centrelink online account homepage, from here you are ready to start accessing your Centrelink account online.
Remember to log off from your Centrelink online account when you are finished.