Reviews and appeals

If you don't agree with a decision we've made, you have the right to ask for a review of that decision.

Asking for a review of a decision

You can ask for a review of a decision about your payments or child support by writing to us, calling or visiting a service centre.

We don't discriminate against customers who exercise their right to ask for a review of a decision.

Read more about:

Feedback and complaints

You don’t need to go through the review process to give us feedback or make a complaint.

You can give us feedback or make a complaint at any time.

Read more about feedback and complaints.

Claiming compensation from us

If you think we've made a mistake that has caused you a financial loss or other detriment, you may be able to claim compensation.

We don't discriminate against customers who claim compensation.

Read more about claiming compensation from us.

Legal assistance

You can, but do not have to, be legally represented at any stage of the review and appeals system.

Free advice and assistance is available on the National Legal Aid website.

Page last updated: 20 June 2016