Service availability for Centrelink online accounts and Phone Self Service

Centrelink online accounts and Phone Self Service are available at scheduled times each day. We will let you know on this page when online services have scheduled maintenance.

Visit the Customer service changes page for service availability information on Child Support online accounts and Medicare online accounts.

Normal service available times

State Monday Tuesday to Thursday Friday Saturday Sunday
ACT, NSW, TAS, VIC 3 am to 12 midnight 12 am to 1 am,
4 am to 12 midnight
12 am to 1 am,
4 am to 12 midnight
4 am to 8 pm 4 am to 10 pm
SA 2:30 am to 12 midnight 12 am to 12:30 am,
3:30 am to 12 midnight
12 am to 12:30 am,
3:30 am to 11:30 pm
3:30 am to 7:30 pm 3:30 am to 9:30 pm
NT 1:30 am to 11:30 pm 2:30 am to 11:30 pm 2:30 am to 10:30 pm 2:30 am to 6:30 pm 2:30 am to 8:30 pm
QLD 2 am to 12 midnight 3 am to 12 midnight 3 am to 11 pm 3 am to 7 pm 3 am to 9 pm
WA 12 am to 10 pm 1 am to 10 pm 1 am to 9 pm 1 am to 5 pm 1 am to 7 pm

Note: 12 am represents the start of the day and 12 midnight represents the end of the day.

Scheduled maintenance

Centrelink Customer online accounts and Business Online Services will be unavailable on the following dates due to scheduled maintenance. We apologise for any inconvenience.

Date Day Time
17 October - 18 October 2015 Saturday to Sunday 8 pm to 6 pm
21 November - 22 November 2015 Saturday to Sunday 8 pm to 6 pm
4 December - 7 December 2015 Friday to Monday 11 pm to 4 am
12 December - 13 December 2015 Saturday to Sunday 8 pm to 6 pm

The above dates were correct at time of publication however are subject to change from time to time. Dates will be confirmed two weeks prior to scheduled outages.

Online accounts support hotline available times

For assistance with Centrelink online accounts you can contact the online accounts support hotline on 132 307. The hotline is available Monday to Friday from 7 am to 10 pm local time.

This number is not for payment enquiries. You can find the payment line most appropriate to your circumstances on the contact us page.

You can also send us feedback or request assistance through an online message.

Page last updated: 1 February 2016