Service availability for Centrelink online accounts and phone self service

Service availability times for Centrelink online accounts and phone self service including when these services will be unavailable due to scheduled maintenance.

Read about scheduled maintenance and changes to Centrelink online accounts, Child Support online accounts, Medicare online accounts and Express Plus mobile apps.

Normal service available times

State Monday Tuesday to Thursday Friday Saturday Sunday
ACT, NSW, Tas, Vic 3 am to 12 midnight 12 am to 1 am,
4 am to 12 midnight
12 am to 1 am,
4 am to 12 midnight
4 am to 8 pm 4 am to 10 pm
SA 2:30 am to 12 midnight 12 am to 12:30 am,
3:30 am to 12 midnight
12 am to 12:30 am,
3:30 am to 11:30 pm
3:30 am to 7:30 pm 3:30 am to 9:30 pm
NT 1:30 am to 11:30 pm 2:30 am to 11:30 pm 2:30 am to 10:30 pm 2:30 am to 6:30 pm 2:30 am to 8:30 pm
Qld 2 am to 12 midnight 3 am to 12 midnight 3 am to 11 pm 3 am to 7 pm 3 am to 9 pm
WA 12 am to 10 pm 1 am to 10 pm 1 am to 9 pm 1 am to 5 pm 1 am to 7 pm

12 am represents the start of the day and 12 midnight represents the end of the day.

Online accounts support hotline available times

For assistance with Centrelink online accounts you can contact the online accounts support hotline. The hotline is available Monday to Friday from 7 am to 10 pm and Saturday to Sunday 10am to 5 pm local time.

This number is not for payment enquiries. Use your regular payment phone number for your circumstances.

Page last updated: 3 May 2016