Someone to act on your behalf for CAPS

You can nominate another person to act on your behalf for the Continence Aids Payment Scheme.

Correspondence

You can have your CAPS correspondence directed to another person. This can be a carer, family member or a guardian. We call them a correspondence recipient. They only receive correspondence and payment statements from us. They can’t contact us about your payment or update any of your details.

Legal representative

A person who has legal authority to act on your behalf is known as a legal representative. This can include, but isn’t limited to:

  • a person nominated under a:
    • Power of Attorney
    • Enduring Power of Attorney
  • a court appointed guardian, or
  • a Public Trustee

You must provide certified documentary evidence of your legal representative's authority to act on your behalf.

Authorised representative

An authorised representative is a person you authorise, or is appointed to act on your behalf. This includes:

  • a Centrelink Correspondence Nominee, as recognised by Centrelink
  • a Department of Veterans’ Affairs Trustee, or
  • a responsible person who has been approved by the Department of Health, in writing, to act on your behalf

You must provide certified documentary evidence of the authorised representative's authority to act on your behalf.

Authorised payment representative

An authorised payment representative is a person you authorise, or is appointed to receive CAPS payments on your behalf.

This includes:

  • a Centrelink Payment Nominee, as recognised by Centrelink
  • a Department of Veterans' Affairs Trustee, or
  • a responsible person who has been approved by the Department of Health, in writing, to receive a CAPS payment on your behalf

You must provide certified documentary evidence of the authorised payment representative's authority to receive CAPS payments on your behalf.

Parents

If a CAPS applicant is under 14 years of age, a custodial parent must receive CAPS correspondence and payments unless we are told otherwise.

If a CAPS applicant is between 14 and 18 years of age, a custodial parent may act on their behalf if they don’t have the capacity to do so themselves.

Organisations

You can direct your payment to an organisation. To do this you must authorise the payment to be made to the organisation by completing the relevant section of the CAPS application form on the Department of Social Services bladder and bowel website.

The organisation must also complete the organisation authorised as payment recipient details and declaration section in the CAPS application form.

Page last updated: 9 September 2016

This information was printed Wednesday 7 December 2016 from humanservices.gov.au/customer/enablers/someone-act-your-behalf-caps It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.