Update contact details using your Child Support online account

You can advise change of contact details is by using your Child Support online account.

Step 1: Log on

Once you have logged onto myGov and selected your Child Support online account, you can then access the full menu options

screenshot displaying child support online homepage

Step 2: Select menu item

Select the Personal details menu item, then Update contact details.

screenshot displaying selecting the Personal details menu

Step 3: Update contact details

You have the option of making changes to 4 areas including:

  1. Contact details
  2. Preferred contact times
  3. Residential address
  4. Postal address

screenshot displaying four option

Select the corresponding arrow to make your updates.

screenshot displaying four option

To update Contact details, go to step 4

To update Preferred contact times, go to step 5

To update Residential address, go to step 6

To update Postal address, go to step 7

Step 4: Contact details

After you’ve selected the arrow, your current contact details will be displayed.

Select the EDIT button to update your contact details. Enter your contact details in the corresponding fields.

screenshot displaying contact details Edit button

If you make a mistake or want to clear your responses, select RESET to start again.

screenshot displaying contact details Reset button

Select SUBMIT when you are ready to submit your changes. You have now updated your details.

screenshot displaying contact details Submit button

You can now select the arrow to collapse the contact details information if you wish.

screenshot displaying contact details arrow to collapse button

Step 5: Preferred contact times

After you’ve selected the corresponding arrow, your current preferred contact times will be displayed.

Select the EDIT button to update your Preferred contact times.

screenshot displaying Edit button

Select the day and time that best suits your individual circumstances. You can also specify times that are inconvenient for you and we will avoid contacting you at those times.

screenshot displaying days and times

If you make a mistake or wish to clear your responses, select the RESET button to start again.

screenshot displaying Reset button

Select SUBMIT when you are ready to submit your changes. You have now updated your details

screenshot displaying Submit button

You can now select the corresponding arrow to collapse the preferred contact times information if you wish.

screenshot displaying arrow to collapse

Step 6: Residential address

After you’ve selected the corresponding arrow, your full residential details will not be displayed. We will display your suburb, state and postcode of your current residential address details.

Select EDIT to update your residential address details.

screenshot displaying Edit button

Enter your residential address details, ensuring that all of the required fields are completed.

If you make a mistake, use the RESET button to clear your responses and start again.

screenshot displaying Reset button

Select SUBMIT when you are ready to submit.

screenshot displaying Submit button

You can now select the corresponding arrow to collapse the residential address details information if you wish.

screenshot displaying arrow to collapse

Step 7: Postal address

After you’ve selected the corresponding arrow, your full postal address details will not be displayed. We will display your suburb, state and postcode of your current postal address details.

Select EDIT to update your postal address details.

screenshot displaying Edit button

If your postal address is the same as your residential address, select the box Postal address same as residential. This will automatically copy your residential address.

screenshot displaying Postal address same as residential box

Otherwise, enter your new postal address details, ensuring that all of the required fields are complete.

If you make a mistake, use the RESET button to start again.

screenshot displaying postal address same as residential

Select SUBMIT when you are ready to submit your details.

screenshot displaying different to your residential address box

You can now select the corresponding arrow to collapse the postal address details information if you wish.

screenshot displaying postal address arrow to collapse

Step 8: Home

Once you have completed all of your updates, select Home from the menu to your Child Support online account home page.

screenshot displaying child support online homepage

Step 9: Sign out

Once you are back on the home page, you can complete other transactions or return to your myGov account.

screenshot displaying homepage return to myGov button

Remember, for your privacy and security, always ensure that you log off when you have finished using your myGov account.

You can find other online account guides and video demonstrations on the  online account guides page.

Page last updated: 25 November 2016