Update your payment destination using your Centrelink online account

Learn how to update your bank account details using your Centrelink online account.

This guide provides step by step details on how to view and update your bank account details. The bank account details where your Centrelink payments are made is referred to as your payment destination.

To update your bank account details, you need to make sure you have the;

  • financial institution name and branch, or BSB, for the new account; and
  • account number and name of the new account you want your payment sent to

If you receive more than one payment, you can have each payment paid into different bank accounts

If you’ve changed your bank account, we recommend your old bank account remains open, until you get your first payment into the new account.

You must have legal access to the account. This means the account must be in your name, or joint names. If you do not have legal access to a bank account, you will need to contact us to discuss your options.

If another individual or organisation receives your payments on your behalf, they are referred to as a Payment Nominee. If you have one of these arrangements in place, you will not be able to update your payment destination details. Read more about Centrelink nominees or someone to deal with us on your behalf.

Step 1: sign in

Once you have signed into myGov and selected your Centrelink online account, you can access your payment details from the menu, or via the My profile tile on your account homepage.

sign in screenshot

Step 2: My finances

Select my finances.

my finances tile screenshot

Then select the arrow, in the my finances section, to update your payment destination information.

my profile screenshot

Step 3: Your payment destinations

The Payment destination screen will display your current payment destination information.

You can select Back ,to return to the My profile page, or Cancel if you no longer wish to proceed with your updates.

These options are available to you whenever displayed.

payment destination screenshot

If you receive more than one payment or allowance, you can choose to update all of your payment destination details at once by selecting the top checkbox.

update all payment destinations screenshot

Alternatively, you can choose to update each payment individually by:

  • selecting the corresponding edit icon; or
  • selecting the corresponding checkbox and then Update selected payment(s)

update each payment individually screenshot

Step 4: Add new account

You must have legal access to the account. This means the account must be in your name, or joint names. If you do not have legal access to a bank account, you will need to contact us to discuss your options to update your payment destination.

Once you have read an understood the information displayed, enter in your updated payment destination information details.

important information screenshot

If you need help, you can select the highlighted text Help me find my BSB, or select the question mark icon to access the help menu.

Selecting Help me find my BSB will take you to an external website, which you can use to find your BSB.

Help me find my BSB link screenshot

Once you have entered the details in the corresponding fields, select Next to continue.

next button screenshot

Step 5: Your payment destinations

The new payment destination details will be displayed and will be identified with an EDITED flag.

Select Next to continue.

edited flag - payment destination screenshot

Step 6: Review and submit

A summary of the details you have provided will be shown.

Read the details on this page carefully.

If all the information is correct, accept the declaration, then select Submit.

accept this declaration screenshot

Step 7: Receipt

We will provide a receipt as confirmation that you’ve successfully updated your new payment destination details.

You only need to contact us if you receive a message telling you to do so.

Select Information you provided to view a summary of the updates you made.

information you provided screenshot

Select Return to home to return to your online account homepage.

return to home screenshot

Step 8: Sign out

Once you are back at your online account homepage, you can complete other transactions, or you can return to your myGov account.

sign out screenshot

For your privacy and security, ensure you sign out when you have finished using your myGov account.

View other online account guides and video demonstrations about using your online account.

Page last updated: 25 November 2016