When you apply for a payment, you may not get it immediately. The time you have to wait is called a waiting period.
Depending on your circumstances, you may need to wait for a period of time before getting your first income support payment.
There are different types of waiting periods. One or more of these may apply to you.
Ordinary waiting period
If you're claiming Newstart Allowance or Sickness Allowance, an ordinary waiting period of 1 week may apply.
Read more about the ordinary waiting period.
Liquid assets waiting period
Depending on your financial situation, you may have to serve a liquid assets waiting period of between 1 and 13 weeks. Liquid assets are any funds readily available to you or your partner, including money your employer owes you.
Read more about the liquid assets waiting period.
Income maintenance period
During an income maintenance period we can't pay you because you have received some other form of payment. This could be payment for sick leave, annual leave, termination of employment or a redundancy payment from your former employer when that job ended.
Read more about the income maintenance period.
Seasonal work preclusion period
The seasonal work preclusion period applies if you or your partner have finished seasonal, contract or intermittent work within 6 months of submitting your claim.
Read more about the seasonal work preclusion period.
Unemployment non-payment period
If you leave your job voluntarily or are dismissed due to misconduct, you may need to serve an unemployment non-payment period.
Read more about the unemployment non-payment period.
Newly arrived resident’s waiting period
If you're a newly arrived resident you generally have to wait 104 weeks before you can access most payments and benefits from us. This waiting period doesn't apply to family assistance payments.
Read more about newly arrived resident’s waiting period.
Reviews and appeals
You have the right to appeal any decision we make.
Read more about reviews and appeals.