Customer news

We keep you up to date with changes to your payments and services. This is a complete listing of all our customer news.

Older Australians keep a step ahead of the latest scams

Scams are on the rise. We have details about the recent scams to keep you and your family safe.

Haven’t lodged last year’s tax return?

If you received Family Tax Benefit (FTB) during 2015-16, you have until 30 June 2017 to lodge your 2015-16 tax return.

Annual payments for carers

Eligible carers will be paid Carer Supplement and Child Disability Assistance Payment from 1 July 2017.

Eligible recipients get one-off energy payment

The One-off Energy Assistance Payment will be paid from 26 June 2017.

Our new look Payment and Service Finder is now available

A great new way to help you find, estimate and compare payments, and locate services.

Tax time is nearly here!

Make sure you’re prepared, so we can balance your family assistance payments as quickly as possible.

Don’t need to lodge a tax return?

We still need information from you to balance your family payments.

Lodge your 2016-17 tax return so we can balance your payments

We need to confirm your income before we can balance your family assistance payments.

The subsidy benefit does not exist - it’s a scam

A new scam about a subsidy benefit is being emailed to people and claiming to be from us.

Gifting may affect your payment

Before you give away your income and assets, it’s important you understand how it can affect your payment.

Change to Age Pension eligibility age from 1 July 2017

Remember, from 1 July 2017 the age you need to be to get Age Pension is changing.

A new PaTH to employment for young job seekers

You can gain valuable work experience by taking part in a PaTH internship.

Meet Karen, one of our Agents out in the field

We have 350 Agents across the country bringing face-to-face services to rural residents.

Organise your income estimate and payment choices

You can now update your income estimate for 2017-18 and review your payment choices.

myGov, as easy as it should be

A new look myGov, giving you a better online experience.

Has your child had a health check?

Your 4 year old child needs to have a health check for you to get Family Tax Benefit (FTB) Part A supplement.

Changes to child care payments don’t start until 2 July 2018

The recently announced changes to child care payments may affect you next year.

Do you or your child get the Student Start-up Scholarship?

The Student Start-up Scholarship is being replaced by the Student Start-up Loan for all students.

The Student Start-up Scholarship is ending

From 1 July 2017, the Student Start-up Scholarship is being replaced by the Student Start-up Loan for all students.

Don’t forget to submit your lump sum claim by 30 June 2017

If you didn’t receive family payments during 2015-16, you might be eligible for a lump sum payment.

Do you get Child Care Rebate?

If you want to change your Child Care Rebate (CCR) payment option for the 2017-18 financial year, you need to do it now.

Beware of myGov SMS and email scams

Scammers are targeting people with messages claiming to be from myGov.

Is your child with a disability about to turn 16?

Here are some things to think about including payments they may be eligible for and getting their own Medicare card.

woman and child on swing

Mobility Allowance makes a difference

Mobility Allowance has helped Sana and can help other people with a disability, illness or injury.

Tips to help you get a job if you have a disability

If you have a disability and are finding it hard to get a job, there’s support available.

Do you get Child Care Rebate quarterly?

You’ll get your payment for January to March 2017 between 19 April and 2 May 2017.

Gain vital skills for work and study

Skills for Education and Employment (SEE) helps you gain the skills and confidence to find a job or to keep studying.

Keeping older Australians up to date

We’re committed to bringing you relevant and timely news.

Claiming carer payments just got easier

You can now apply for Carer Payment and Carer Allowance online.

5 things to add to your O Week

There’s lots to learn during O Week so to help, we’ve put together the top 5 things to make connecting with us easier.

Student Update answers #yourquestions on Twitter

We recently shared the answers to more than 20 of your most common questions on Twitter – check them out!

Our RSS service alerts you to updates to this page. You can connect to our RSS feeds with your favourite RSS reader. Customer news RSS