Customer news

We keep you up to date with changes to your payments and services. This is a complete listing of all our customer news.

Student Start-up Loan payments are coming

Keep an eye on your bank account - if you’ve applied for a Student Start-up Loan, you should receive it soon.

Public holiday closures, reporting and payment arrangements

We will be closed over the holiday period and we want to help you plan so you still get paid.

From 20 March 2017 Energy Supplement is changing

This change will only affect some customers.

Survival secrets for school leavers

Finishing school and entering unchartered territory can be a time of uncertainty.

1 January 2017 changes to youth payments

There are changes you may need to know about if you’re dependent and get Youth Allowance or ABSTUDY.

Do you get Child Care Rebate quarterly?

Your payment for October to December 2016 will be paid between 18 January and 31 January 2017.

Incentive for seasonal work

From 1 July 2017 job seekers can earn up to $5,000 from horticultural seasonal work before their payment is affected.

We need your bank account details to pay you your Medicare benefit!

From 1 July 2016, you need to have your bank details registered with Medicare to get your benefit. Make sure we can pay your benefit into your bank account.

Do you owe us money?

If you do, we can ask you to pay off your Centrelink debts at any time.

Families, tell us your questions

We are developing a new tool to help you find information about payments and services for families on our website.

Changes to family payments

You might be affected by recent and upcoming changes to family payments.

Do you get reportable fringe benefits?

Don’t leave it to the last minute! You might need to update your income estimate.

Schoolkids Bonus payments have ended

We paid the last Schoolkids Bonus payment in July 2016. No further Schoolkids Bonus payments will be made.

senior woman chatting with coffee

Income Support changes affecting new aged care residents

From 1 January 2017, new aged care residents who rent out their former home will have the rental income assessed for their income support payments.

Claiming online for Youth Allowance and Austudy just got easier and faster

Claiming online is simple. Answer some questions, provide the required documents, submit your claim and leave it with us.

Changes to Youth Allowance and ABSTUDY

The way we assess reportable fringe benefits is changing.

New changes make it even easier to sign in to your myGov account!

You can use your mobile phone number to sign in, unsuspend your account, and claim an email address from a locked account.

Helping people with disability achieve their goals

Saturday 3 December 2016 is International Day of People with Disability, a day to break down disability barriers and celebrate abilities.

Claim ABSTUDY early

Make sure you claim early so you get ABSTUDY before school starts next year.

Get your ABSTUDY claim in today

Make sure you claim early so you get ABSTUDY before school starts next year.

Woman with digital tablet

Simple Money Manager is available in 9 languages

Use the new budgeting tool to help you track your spending.

Removal of exemptions for the newly arrived resident’s waiting period

From 1 January 2017, new arrivals to Australia may have to wait before getting a payment.

Woman pushing luggage trolley at airport

Changes to repaying HELP debts

If you have a HELP debt and are overseas from 1 July 2017, your repayments may change.

School’s over, now what?

If your child is about to finish year 12 or equivalent, it may affect your Family Tax Benefit (FTB).

White Ribbon Day 2016

Let the world know where you stand

On 25 November 2016, show your support for ending violence against women.

Your payment may stop soon

Your Youth Allowance payment will stop if your parents or guardians haven’t updated their income details.

Have you done the parental income test reassessment?

Your child’s youth payment will stop if you don’t update your income with us now.

Parental Leave Pay hasn’t changed

The government has proposed changes to Parental Leave Pay. This legislation hasn’t passed, so current rules apply.

1 January 2017 changes to the assets test for pensioners

From 1 January 2017, the assets test free area and taper rate for pensions will increase. This means you can own more assets before they affect your pension.

Child Care Rebate quarterly payments coming soon

If you get Child Care Rebate quarterly, your payment for July to September 2016 will be paid between 19 October and 1 November 2016.

Income Support Bonus payment is stopping

You’ll get your last instalment of Income Support Bonus in September 2016.

Man, Woman and child

Parental Leave Pay and Dad and Partner Pay now count as income

Changes apply to parents with children born or adopted on or after 1 October 2016.

Taskforce Integrity is focusing on welfare fraud

Welfare fraud costs all of us. It happens when someone is doing the wrong thing to claim a welfare payment they are not entitled to.

Lump sum claiming for 2015-16 now open

If you didn’t receive family assistance in 2015-16, now’s the time to submit a lump sum claim.

Medical reviews for Disability Support Pension customers

There are now additional medical reviews for Disability Support Pension (DSP) customers.

2016-17 Budget measures that may affect you

The 2016-17 Budget was announced on Tuesday 3 May 2016.

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