Submitting documents using your Centrelink online account
Instructions on how to submit documents using your Centrelink online account.
Providing documents to us online is safe, secure and convenient.
Most documents can be submitted using your online account, including:
- Centrelink forms
- separation certificates
- pay slips
- proof of enrolment or fee receipts
- medical reports
- Centrelink medical certificates
- documents to support your online claims for Centrelink payments
Make sure any documents you want to submit online are saved on your computer as .pdf, .png, .tiff or .jpg files. Please be aware documents should be under 5MB in size.
Step 1: log in to your Centrelink online account
Log in to your Centrelink online account.
You can also access your Centrelink online account through myGov.
Select the Upload documents tile from your Centrelink online account homepage.
If you need help at any time while uploading your documents, select the question mark icon.
Step 2: tell us the type of document you’re uploading
Select a document type from the drop down menu.
Or if you can’t find what you’re looking for, select Can’t find it?
Enter the form ID which is printed on the bottom left corner of the form, then select Choose files.
Step 3: choose your files
Locate the file you want to upload from your computer, then select Open.
You can upload multiple files from your computer for each document type. Each file must be in an accepted format of pdf, png, tiff, or jpg and be under 5MB in size. You can attach a maximum of 10 files. You will be asked to confirm if you’re uploading multiple files for the same document type, so they can be grouped together.
To upload more pages of the same document type, select I have more files to upload (more pages of the same document).
If you have no more documents, or you wish to upload a completely separate document, select I don’t have any more files to upload.
To cancel the previously uploaded document, select Cancel.
If you have finished uploading one document type, but have more files in another document type, repeat steps 2 and 3.
Your files will be listed in the My selected documents section when they have been successfully attached.
Step 4: review and submit
Review the details of this page and the declaration. Select Submit documents to confirm you have read and understood these details.
We’ll tell you when your documents have been successfully lodged and give you a receipt number.
To print a copy of your receipt, select Print.
After uploading your files:
- select Back to add more documents
- select View history (go to step 5) to view your document upload history
- select Return home (go to step 6) to return to your Centrelink online account
Step 5: view upload history
Documents displayed on View Upload History have been submitted successfully and do not need to be uploaded again, unless you are asked to do so.
To view your history, select View history after you have uploaded your documents (step 4), or you can also access this from your homepage:
- select Menu
- select Documents and Statements
- select View Upload History
All files submitted electronically are converted to PDF. To view any of these you will need a PDF reader.
After viewing any documents you’ve previously uploaded you can choose to:
- select Add files and return to step 2 to add more documents
- select Back to return to your Centrelink online account homepage
Step 6: sign out
Once you are back at your online account homepage, you can complete other transactions.
Select Return to myGov to return to your myGov account.
For your privacy and security, ensure you sign out of your myGov account when you have finished using it.
If you have not logged in through myGov, select LOGOUT.