Reviews and appeals

If you don't agree with a decision we've made, you have the right to ask for a review of that decision.

Asking for a review of a decision

You can ask for a review of a decision about your payments or child support by writing to us, calling or visiting a service centre.

We don't discriminate against customers who exercise their right to ask for a review of a decision.

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Feedback and complaints

You don’t need to go through the review process to give us feedback or make a complaint.

You can give us feedback or make a complaint at any time.

Read more about feedback and complaints.

Claiming compensation from us

If you think we've made a mistake that has caused you a financial loss or other detriment, you may be able to claim compensation.

We don't discriminate against customers who claim compensation.

Read more about claiming compensation from us.

Page last updated: 18 April 2016