Reviews and appeals
If you don't agree with a decision we've made, you have the right to ask for a review of that decision.
Asking for a review of a decision
We don't discriminate against customers who exercise their right to ask for a review of a decision.
Read more about:
- reviews and appeals of a decision excluding Child Support decisions
- objections to Child Support decisions
Feedback and complaints
You don’t need to go through the review process to give us feedback or make a complaint.
You can give us feedback or make a complaint at any time.
Read more about feedback and complaints.
Claiming compensation from us
If you think we've made a mistake that has caused you a financial loss or other detriment, you may be able to claim compensation.
We don't discriminate against customers who claim compensation.
Read more about claiming compensation from us.