Carer Adjustment Payment

A one-off payment following a catastrophic event when a child under 7 years of age is diagnosed with a severe illness, medical condition or major disability.

Eligibility

To be eligible for Carer Adjustment Payment you:

  • must provide full-time care for a child under 7 years of age who has been diagnosed with a severe illness, medical condition or major disability following a catastrophic event
  • are required to provide care for a minimum of 2 months
  • must receive Carer Allowance for the child
  • and your partner are not eligible for Carer Payment or other income support payments, and
  • have a very strong need for financial support immediately after the catastrophic event

Claims for this payment must be submitted with us within 2 years from the date of diagnosis of a severe illness, medical condition or major disability following the catastrophic event.

Catastrophic event

Examples of catastrophic events may include but are not limited to:

  • car accident
  • childhood stroke
  • diagnosis of a serious or severe illness such as childhood cancer
  • fall
  • fire
  • poisoning
  • near drowning
  • another type of accident

Payment rates

The maximum payment amount any family can receive is $10,000 for each child in a single catastrophic event.

The amount you receive is dependent on your family’s circumstances.

The payment is non-taxable.

Claiming

Before you start

Check if you are eligible for the Carer Adjustment Payment before you start your claim.

Claim form

Print and complete the Carer Adjustment Payment form (SS454).

If you do not have access to a printer, you can pick up the form from your nearest service centre or call us on 132 717 and we can send one to you.

Claims for this payment must be submitted with us within 2 years from the date of diagnosis of a severe illness, medical condition or major disability following the catastrophic event.

Supporting documentation

You may need to provide other documentation that may support your claim, such as medical reports, evidence of financial needs, costs incurred and identity documents.

Submit your claim

Most people have their funds paid directly into their bank account. Make sure you register your bank details when you submit your claim so you can too.

Submit your completed forms, identity documents and any other documents we have asked for to your nearest service centre.

Claim outcome

Your application will be considered on a case by case basis by a senior officer in the Department of Social Services (DSS).

We will inform you of the outcome of your claim and if you are eligible, how much you will get paid.

Although decisions for this payment are not made under the Social Security Act, you may ask for a review of a decision and provide further evidence to support your case. Read more about reviews and appeals.

What to do if your account is overdrawn

There is support available to help you manage your money if you have overdrawn your bank, building society or credit union account.

Read more about what to do if your account is overdrawn.

Manage your money

Getting control of your money can be hard, but we’ve got some great advice and tools to help. Read more about budgeting, borrowing and credit, and managing debt, to help manage your money.

Page last updated: 28 April 2016