Centrelink Indigenous phone service

If you identify as an Aboriginal or Torres Strait Islander Australian, you can call our Centrelink Indigenous phone service from anywhere in Australia.

You will be able to speak to someone about your specific Centrelink payments and services.

Before you call, you should have your:

  • Customer Reference Number (CRN)
  • confirmation of identity information - this can include things such as your:
    • Medicare card
    • driver's licence
    • concession card

You’ll be offered the option of creating a unique voiceprint to upgrade from your existing Centrelink personal identification number (PIN). Read more about how to create a Voice Biometrics voiceprint for Centrelink phone self service.

Call the Centrelink Indigenous phone service on Freecall™ 1800 136 380 Monday to Friday between 8:00 am and 5:30 pm Australian Eastern Standard Time.

When you call it is important to stay on the line. If you hang up and redial, you may end up waiting longer.

If you are calling us about your payment, check your payment with your bank first. If you still need help you can call us or use your Centrelink online account through myGov.

We cannot give you information about someone else, even if they are family, unless we have their written permission or they are with you when you call.

If you want someone else to handle your Centrelink, Child Support or Medicare business you can authorise them to deal with us on your behalf.

Page last updated: 18 April 2016