Centrelink online accounts

A secure way for you to view, update and request some of the information we hold where and when it suits you.

From early 2016, myGov will be the only way you can access your Centrelink online account. Start using myGov now to access your government services online, all in one place.

What you can do online

When you are registered for a Centrelink online account you can:

You don't need to have a Centrelink online account to use the following services and tools:

Access levels

We have made Centrelink online accounts more secure. This means there is now only one level of access.

Read more about accessing your Centrelink online account.

Registering

Register for a Centrelink online account:

Create a myGov account so you can access multiple Australian Government online services such as Centrelink and Medicare with one username and password.

New Centrelink customers

If you want to use one of the Centrelink Express Plus mobile apps you need to create a Centrelink online account to receive a Customer Access Number (CAN) and password. You can use this password to create a PIN number for your Centrelink Express Plus mobile app account.

You can access your Centrelink online account through myGov.

Current Centrelink customers

Once you have created a myGov account you can link it to your Centrelink online account.

When linking your myGov account to Centrelink you will be asked a set of questions used for security purposes based on information specific to your Centrelink account.

Express Plus mobile apps

Families, job seekers, students, and seniors can also do some of their business with us on their mobile device. With an Express Plus mobile app you can:

  • report your earnings
  • record your working hours
  • update your contact details
  • subscribe to and view online letters
  • view your payments and history
  • take pictures of documents and upload documents

Depending on your personal circumstances, you can use the mobile apps to do other activities.

You can download an Express Plus mobile app from the App Store and Google PlayTM.

Privacy and security

We keep your personal information secure and value your online security. We offer a range of secure online and digital tools to help make doing your business with us easier. Read more about online security.

It is important to protect your personal information online. You need to:

The Australian Government Stay Smart Online website offers practical tips and advice on online security.

Availability times and troubleshooting

Centrelink online accounts are available at scheduled times each day for each state and territory. We also have regular scheduled maintenance which we will tell you about in advance.

Read more about:

Video demonstrations

You can watch our range of videos with instructions on using your account online:

Step by step guides

There are step-by-step guides to help you including:

  • register for a Centrelink online account
  • apply for an advance payment
  • update your details
  • view your online letters, and more

Translated guides

We have translated guides about registering for a Centrelink online account in:

Help using your online account

If you need help call 132 307 for:

  • Centrelink online accounts - Monday to Friday between 7 am and 10 pm local time and Saturday to Sunday between 10 am and 5pm local time
  • myGov helpdesk – select option 1, Monday to Friday between 7 am and 10 pm and Saturday to Sunday between 10 am and 5 pm local time

This number is not for payment enquiries. You can find the payment line for your circumstances on the contact us page. You can also request assistance by sending us an online message.

Someone to act on your behalf

You can arrange for another person or organisation to enquire or act on your behalf when dealing with us. They can register to view or update your information online on your behalf. Nominees can register to view or update your information online.

If you and your proposed nominee are registered for a Centrelink online account and have the required access level, you can nominate them through your online account. Your nominee can then use online accounts to complete business for you and them.

If you’ve received a One Time Access Code

We may send you a letter with a One Time Access Code and ask you to:

BasicsCard, Income Management & Centrepay services

Many organisations share business with us. You can check the balance of your BasicsCard or search for a registered business that helps us to work with you.

Youth Allowance and ABSTUDY services

if you are claiming or already receiving Youth Allowance or ABSTUDY and:

Page last updated: 5 February 2016