Centrelink online accounts

The main way to claim a payment, update details and get reminders. It’s also how you report your income and anything else we ask for.

If you don’t speak English and need help, call the Translating and Interpreting Service.

What you can do

Use your online account to:

You can arrange for another person or organisation to enquire or act for you when dealing with us. Read more about someone to deal with us on your behalf.


To do your business online, you need a myGov account and a Centrelink online account.

Create a myGov account

  1. Go to myGov and select create a myGov account.
  2. Enter your email address and accept the terms of use if you agree.
  3. Enter your confirmation code.
  4. Choose a password and 3 secret questions.
  5. Get your username by email.
  6. Sign in to your myGov account and follow the steps to link your Centrelink online account.

Watch the video and read more on how to create a myGov account.

Create a Centrelink online account

If you’ve had a Centrelink payment before, you may already have an online account.

You will need your Customer Reference Number (CRN) which can be found on a letter we have previously sent to you, or your Health Care Card, if you have one. You will also need your online account password.  

If you don’t have a CRN or don’t know it, visit a service centre with your identity documents to get one.

Read more about how to register for an online account.

Link your Centrelink online account

  1. Sign in to your myGov account and select services.
  2. Follow the steps to link your Centrelink member service to myGov.

Watch the video and read more on how to link your online account to myGov.

If you can’t register online

You can:

We keep all your personal and financial details private. Read about online security.

Log on

Log on to your myGov account and select Centrelink from your linked member services.

If you have trouble logging on, check that you’re using a supported web browser.

Express Plus Centrelink mobile app

You can use your Centrelink online account through the Express Plus Centrelink mobile app.

Read about and download the app.

Online open hours

Centrelink online accounts are open 24 hours a day, 7 days a week.

Check customer service changes for any scheduled or unscheduled service interruptions.


Online guides

Online message

You can send us a secure message asking for help.


This number isn’t for questions about payments. For help with those, call the number for the type of payment you want to ask about.

If you forget your myGov password

Page last updated: 12 April 2017