Centrelink online accounts

A secure way for you to submit a claim, receive reminders, report income and activity requirements, and update details for some Centrelink payments online.

Soon, myGov will be the only way to access your Centrelink online account. Why not start using myGov now?

What you can do online

When you are registered for a Centrelink online account through myGov you can:

You can arrange for another person or organisation to enquire or act for you when dealing with us. Read more about someone to deal with us on your behalf.

Confirmation of identity to access your Centrelink online account

To access online accounts through myGov you need to provide confirmation of identity. If you haven’t provided enough confirmation of identity, we will let you know next time you log on. You may need to re-register for your online account.


Register for a Centrelink online account:

You must be using a supported browser to access your Centrelink online account.

Create a myGov account so you can access multiple Australian Government online services such as Centrelink and Medicare with one username and password.

Express Plus mobile apps

You can also do some of your Centrelink business with us on your mobile device.

Read more and download the Express Plus mobile apps.

Privacy and security

We keep your personal information secure and value your online security. We offer a range of secure online and digital tools to help make doing your business with us easier. Read more about online security.

Availability times

Centrelink online accounts are available at scheduled times each day for each state and territory. We also have regular scheduled maintenance that we will tell you about in advance.


View our online account guides to help you make the most of your online accounts.

You must be using a supported browser to access your Centrelink online account.

If you need help with your online account call 132 307 for:

  • Centrelink online accounts – select option 2, Monday to Friday between 7 am and 10 pm local Australian time zones
  • myGov helpdesk – select option 1, Monday to Friday between 7 am and 10 pm and Saturday and Sunday between 10 am and 5 pm local Australian time zones

This number is not for payment related enquiries. Use your regular payment phone number for your circumstances. You can also request assistance by sending us a secure message.

Page last updated: 17 May 2016