A payment that helps with energy costs.
You may get Energy Supplement if you live in Australia and are eligible for:
- an income support payment, including pensions
- Family Tax Benefit (FTB), or
- the Commonwealth Seniors Health Card (CSHC)
You'll be paid automatically with your regular payment. If you claim FTB via lump sum, you'll get the supplement with your claim. You don't need to apply or contact us. Energy Supplement isn't considered income for family assistance or income support purposes. It isn't taxable or subject to indexation.
The rules for getting Energy Supplement change on 20 March 2017
These changes only affect you if you're getting FTB, or hold a CSHC. Customers on income support payments are not affected.
The change will happen automatically on 20 March 2017. You don't need to do anything.
Whether you keep receiving Energy Supplement depends on when you started getting it and with what payment or card.
Getting an income support payment
|If you get an income support payment||Your Energy Supplement|
|Now or in the future||Will continue|
|As of 19 September 2016 and you claim a CSHC at a later date||Will continue if you claim CSHC within 6 weeks of your income support payment stopping.|
|And you’re eligible for FTB||Will continue with your income support payment. Energy Supplement paid with your FTB may be affected. It depends on when you started getting your FTB|
Example - moving from an income support payment to a CSHC
James has been getting Age Pension since 1 August 2016. He gets Energy Supplement with his pension.
On 1 April 2017, James becomes ineligible for Age Pension. A staff member helps him claim a CSHC within 42 days.
We'll transfer James' eligibility for Energy Supplement to his new CSHC. This is because he was getting the supplement with his Age Pension at 19 September 2016 and he claimed a CSHC within 42 days from when his Age Pension cancelled.
If James missed the 42 day deadline, Energy Supplement wouldn’t be paid with his CSHC.
|Your FTB||Your Energy Supplement|
|Eligible as of 19 September 2016||Will continue unless there’s a break in your eligibility for FTB|
|Became eligible between 20 September 2016 and 19 March 2017||Will stop on 20 March 2017|
|Became eligible from 20 March 2017||You won't be eligible|
|Eligible for FTB and receiving an income support payment||You'll keep getting it with your income support payment. It isn't affected. Energy Supplement paid with your FTB may be affected. It depends on when you started getting your FTB|
Example - Received FTB as at 19 September 2016
Robert started getting Energy Supplement with his FTB in June 2016.
His FTB gets cancelled in December 2016. He claims again in January 2017 and his payments resume. This includes Energy Supplement.
However because there was a break in eligibility for FTB from 20 September 2016, Robert’s Energy Supplement stops on 20 March 2017.
Holding a Commonwealth Seniors Health Card
|Your CSHC||Your Energy Supplement|
|Eligible as of 19 September 2016||Will continue unless there's a break in your eligibility for CSHC|
|Claimed CSHC from 20 September 2016 and within 6 weeks of your income support payment stopping||Will continue unless there's a break in your eligibility for CSHC|
|Claimed CSHC from 20 September 2016 and more than 6 weeks after your income support payment stopped||Will stop on the 20 March 2017|
|Claimed CSHC from 20 March 2017||You won't be eligible, unless you're moving to a CSHC from an income support payment that stopped less than 6 weeks before claiming|
Example - claiming a CSHC between 20 September 2016 and 19 March 2017
Sarah is granted a CSHC on 21 September 2016. She gets Energy Supplement with her CSHC.
From 20 March 2017, Sarah keeps her CSHC but her Energy Supplement stops.
The amount of Energy Supplement you get depends on your circumstances and the payment you receive.
Read more about payment rates for Energy Supplement.
You can choose how often you receive the Energy Supplement.
Read more about payment options for Energy Supplement.
Income management and overpayments
If your regular payment is income managed, Energy Supplement will be included with your existing arrangements.
Energy Supplement may be used to recover overpayments.
What to do if your account is overdrawn
There is support available to help you manage your money if you have overdrawn your bank, building society or credit union account.
Read more about what to do if your account is overdrawn.