Essential Medical Equipment Payment

Help with energy costs to run medical equipment, medically required heating or cooling.

Who can get it

You can get this payment if you or the person you care for:

  • needs heating, cooling or certain equipment for their medical needs
  • has a Commonwealth Concession Card, and
  • pay for running costs

Dependent children can’t claim this payment.

Proof

You must provide a medical certificate and prove:

  • that a government scheme covers the equipment
  • the equipment meets Department of Veterans' Affairs Rehabilitation Appliances Program rules
  • you or the person you care for pays the running costs

Equipment and medical conditions

Equipment

You can only get the payment if you have a:

  • dialysis machine
  • ventilator
  • respirator
  • parenteral or enteral feeding device
  • oxygen concentrator
  • heart pump
  • suction pump
  • infant apnoea monitor - medically prescribed
  • nebuliser - used daily
  • positive airways pressure device
  • phototherapy equipment
  • air bed vibrator
  • electric wheelchair, or
  • insulin pump

Equipment with non-rechargeable batteries is not eligible.

If we don’t list the equipment you use above, it might be under a different name. Read about different names for essential medical equipment.

Medical conditions

You can get the payment if you experience:

  • spinal cord injury at or above the T7 level
  • stroke
  • brain injury
  • neurodegenerative disorders
  • muscular dystrophies
  • full thickness burns on more than 20% of your body
  • rare sweating disorders including congenital absence or mal-development of sweat glands
  • chronic erythrodermas

Residence rules

If you or the person you care for holds a concession card, you meet the residence rules.

Travelling outside Australia

You’re not eligible for the payment if you:

  • move to another country, or
  • aren’t in Australia when your payment is due
Tell us your travel plans through your Centrelink online account.

Read about payments while outside Australia.

How much you get

The most you can get is $152 each year.

How to claim

You can do this online, by post or at a service centre.

Before you start

You must have your completed claim form together with all supporting documents to submit your claim.

Read information you need to know about your claim.

Start your claim

Online

If you already have a myGov account

Sign in to myGov to link to your Centrelink online account and do your Centrelink business.

Sign in to myGov

If you have a Centrelink online account

To do your business online, you need a myGov account and a Centrelink online account.

If you don't have a myGov account, create one today. Once you have created your account, you can link it to your Centrelink online account. Watch the video and read more on how to link your online account to myGov.

Create a myGov account

If you don't have a Centrelink online account

If you’ve been a Centrelink customer before

You’ll have a Customer Reference Number. Use this to register for an online account.

This is anyone who’s had a payment or concession from us before, no matter how long ago.

If you haven’t been a Centrelink customer before

Visit a service centre and tell us you want to register for an online account. You’ll need to bring photo ID with you.

This is anyone who’s never had a payment or concession from us before.

Register

Express Plus mobile app

Use your Express Plus mobile app to complete your claim and submit documents.

Additional forms

You may need to complete the:

You only need to apply once, unless your personal circumstances change.

Submit your claim

You need to give us:

  • your claim form
  • any other documents we’ve asked for

You can do this online, by post or at a service centre.

Online

Submit your claim and the documents we ask you for online.

Post

Post your completed claim form and the documents we ask for to us. You don’t need a stamp.

In person

Bring your claim form and the documents we ask you for to a service centre.

Wait for the results

We’ll tell you:

  • if we accept your claim
  • when we’ll start paying you
  • how much you’ll get

You have the right to appeal any decision we make. Read about reviews and appeals.

Manage your money

We’ve got advice and tools to help you with budgeting, borrowing and credit, and managing debt.

Read about how to manage your money.

My bank account is overdrawn

You can get help to manage your money if your bank account is overdrawn

Read about what to do if your account is overdrawn.

Page last updated: 24 May 2017