Grandparent advisers

Support for grandparents who have caring responsibilities for their grandchildren, as well as other non parent carers of children.

How we help

Grandparent advisers can:

  • provide tailored information about payments and support services based on your family circumstances
  • arrange appointments for you with our specialist staff, such as social workers, and
  • refer you to federal, state and community service providers

Claiming payments

As a non parent carer, you may be eligible for additional support.

You should tell us when children come into your care, as you may be eligible for certain payments. If you are currently receiving a payment from us, your payment may need to be reassessed. Telling us as soon as possible will make sure that you get paid from the earliest possible date.

If you are a grandparent who has carer responsibilities for a grandchild, you may be able to get extra help with child care fees. Grandparent Child Care Benefit covers the full cost of approved child care for up to 50 hours for each child per week. It is paid directly to your child care service provider. Great grandparents and partners of grandparents are also eligible. To receive this assistance, you must submit a claim and be eligible for Child Care Benefit.

Use our Payment Finder to find payments that you may be eligible for, or contact one of our grandparent advisers to discuss your situation.

You can claim most payments using your Centrelink online account through myGov. You can easily register for an online account if you do not have one. If you need help registering for an online account, call us on 132 307 or visit your nearest service centre.

It is also a good idea to keep records that can help you with your claims, including:

  • formal agreements, and
  • any dates, times and documents that show a child is in your care, such as school attendance records and health records


Call our Grandparent Adviser Line on Freecall™ 1800 245 965.

If you are deaf or have a hearing or speech impairment, you can contact us through a TTY phone on Freecall™ 1800 810 586.

Other government and community support services

If you are a grandparent or non parent carer of a child who was placed in your care as a result of state or territory intervention, there may be additional assistance available. Contact your local, state or territory government for more information.

You can find other government and community services using Service Finder.

Manage your money

Getting control of your money can be hard, but we’ve got some great advice and tools to help. Read more about budgeting, borrowing and credit, and managing debt, to help manage your money.

Page last updated: 25 August 2016