Multicultural Service Officers

Specialists who help migrant and refugee communities connect with our services.

Around 70 officers operate across Australia from metropolitan to regional and rural service centres.

What they do

Our Multicultural Service Officers (MSO) work with multicultural community groups, staff and other government departments to:

  • promote the department and establish effective relationships in the community and across government
  • improve service delivery to culturally and linguistically diverse (CALD) customers by understanding their needs
  • provide support and assistance in complex customer cases
  • help our staff to communicate with multicultural customers through language services
  • raise awareness and competency of our staff in servicing CALD customers
  • establish and maintain effective relationships with internal stakeholders to raise the profile of multicultural services and the MSO program

If you speak a language other than English

We have a range of translated information in your language.

We provide free interpreters and a free translation service to help you conduct your business.

Call our Multilingual Phone Service to speak to someone in your language about Centrelink payments and services.

Page last updated: 13 September 2016