Status Resolution Support Services Payment

Support for people who are living in Australia while they seek to resolve their immigration status.

Eligibility

The Department of Immigration and Border Protection will decide if you can get the Status Resolution Support Services (SRSS) payment. We will pay you on their behalf. Your Service Provider will provide you with additional support.

Payment

Under the SRSS payment, you will get a Living Allowance to help you with basic living expenses. Depending on your circumstances, you may be able to get Rental Assistance Allowance, Dependent Child Allowance, or both. You may also have access to Medicare.

You will not have access to other Centrelink payments or services.

Claim

To claim the SRSS payment speak to a Department of Immigration and Border Protection, contracted SRSS Service Provider in your state or territory. The Service Provider will help you complete an application. They will use this to assess your eligibility for the SRSS payment. Read more about SRSS Service Providers in your state on the Department of Immigration and Border Protection website.

Once the Department of Immigration and Border Protection has assessed your eligibility for the SRSS payment, you will need to complete the Claim for Status Resolution Support Services form. You can also use this form to complete your Medicare enrolment.

You will need to provide one of the following documents from the Department of Immigration and Border Protection for identity purposes:

  • ImmiCard
  • a Visa Evidence card (PL056), or
  • an ImmiCard Report

If you do not have any of these, please speak with your Service Provider.

Return the completed form and all supporting documents to one of our service centres to make sure you are paid from the earliest possible date.

Change of circumstances

It is important that you tell us immediately if your circumstances change because this may affect your payment.

Read more about change of circumstances.

Authorising someone to enquire on your behalf

Complete the Status Resolution Support Services Payment Authorising a person or organisation to enquire on your behalf form to arrange for another person or organisation to enquire with us on your behalf about your SRSS payment.

Help in your language

If you speak a language other than English you can access information in your language.

Our Multicultural Service Officers work with community groups and other agencies to help refugees and people from culturally and linguistically diverse backgrounds link up with Australian Government services.

You can also call our multilingual phone service on 131 202 to speak to someone in your language. When you are asked to nominate a language, say 'SRSS' twice instead of naming your language. For help with Medicare services in your language call the Translating and Interpreting Service (TIS) on 131 450.

Page last updated: 9 May 2016