Express Plus Child Support mobile app

You can do most of your Child Support business with us using our mobile app.

Get Started

  1. Register for a Child Support online account if you don’t have one.
  2. Download the Express Plus Child Support app for your device.

    Download an Express Plus mobile app from the App Store Download an Express Plus mobile app from Google Play

  3. Sign in with your myGov username and password.
  4. Accept the terms and conditions.
  5. Answer your secret question to set up your 4 digit PIN.

Use the Express Plus Child Support mobile app

Use the Express Plus Child Support mobile app to:

  • view and update your personal details
  • view your assessment details
  • view and update your income estimate
  • view and update change in care
  • view Child Support letters and attachments
  • access the EasyPay gateway to make payments
We keep your details safe. Read about online security

Help

Software

The Express Plus Child Support mobile app is available for:

  • Apple devices with iOS 7 and above
  • Android devices with 4.0 and above

If your device or operating system is outdated you can:

You can’t log into the mobile app on multiple devices at a time

You can only use the Express Plus Child Support mobile app on 1 device. If you want to use the app on multiple devices you will need to change the PIN each time.

Your new PIN will also apply to your Express Plus Medicare app, if you have it.

Multiple people on a single device

Each person must have their own account in the app for security reasons.

Only1 person can log into the app on a device at a time.

If someone else wants to use the app on a shared device, they must sign in with their own:

  • myGov username
  • myGov password, and
  • set up a new PIN

Device permissions

You need to set-up your device to allow the app to work.

We need permission to access your:

  • phone number - this allows you to contact us while using the app
  • camera - this allows you to capture documents

Online open hours

Child Support online accounts are open 24/7. There may be short 15 minute breaks for service updates each day between 2 am and 5 am AEST.

Check customer service changes for any scheduled or unscheduled service interruptions.

Reset your PIN

1. Select Reset PIN from the PIN prompt screen.

You’ll get the message: are you sure you want to reset your PIN? Select YES.

2. At the Login screen enter your myGov username and password and select Sign In.

3. You’ll go to the terms and conditions. Read them and select Accept.

4. You’ll go to the secret questions and answers screen. Enter your answer, the same one you used for myGov then select Next.

5. You’ll go to the Create your 4-digit PIN screen. Enter a new PIN – this can’t be the same as your old PIN.

6. Confirm your PIN by re-entering the same 4 digits.

Your new PIN will also apply to your Express Plus Medicare app, if you have it.

Don’t give your PIN to anyone. Keep your PIN in a safe place.

Forgotten password

Your myGov username is in the format of 2 letters followed by 6 numbers, for example AB123456.

If you’ve forgotten your myGov password, you can reset it at myGov.

Your myGov password is case sensitive and:

  • is at least 7 characters long
  • has at least 1 number
  • may also have any of the following characters: !,@,#,$,%,^,&,*

Your myGov password does not have:

  • spaces
  • any special characters not listed above such as ?, (, +, {, \
  • sets of identical or sequential characters such as AAAA or 1234

If you don’t have a myGov account, you can create one at the myGov website.

Logging out

To logout of the Express Plus Child Support mobile app select the Side menu then logout.

When you log out of your app a message will say: you have successfully logged out. If you don’t see this message, you haven’t logged out properly.

Your session will automatically log out if you’ve been inactive for 10 minutes.

Lost or new device

Don’t save your PIN on your device. This will stop the risk of someone else accessing your account.

If you get a new device, download the app again and set up a new PIN.

Error messages

We can help if you get an error message.

This service is unavailable, please try again later

For Express Plus Child Support mobile app:

  • update your Apple device as the app only works with version iOS 7 and above. To find your version, go to Settings > General > About on your phone
  • update your Android device as the app only works with version 4.0 and above
  • make sure you’re connected to 3G, 4G or a wireless network (Wi-Fi)

Check the App Store and Google Play for version updates.

If you still get the error, read about customer service changes.

Session timeout

You’ll get this when your device is inactive for 10 minutes or more. Log back in to continue doing your business.

Out of memory or insufficient memory

You’ll get this if your device memory is full. It may stop you from using various app features.

Try freeing up memory by uninstalling apps you don’t use.

Crashing, freezing or timing out

Turn your device off and on, and check your signal or wireless connection.

Always download updates when they are available. You can allow automatic updates of the app on your device.

Extra help

If you need more help call Child Support.

We’ll ask you some questions. You’ll need to know:

  • your Child Support Reference Number
  • if you’ve used the app in the past
  • if you’re using 3G, 4G or a wireless network (Wi-Fi)
  • if you’re using the latest app version
  • the device and operating system you are using
  • if you can log on to your Child Support online account - if not, the date you last logged on
  • if you’ve set your phone to a foreign language

Trademarks and disclaimer

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

AndroidTM is a trademark of Google Inc.

Page last updated: 22 June 2017