Express Plus mobile apps

You can do your business with us using our Express Plus mobile apps for Centrelink, Medicare and Child Support.

With Express Plus Centrelink you can:
  • update your contact details
  • update your participation or study details
  • view your online letters
  • view your payments and transaction history
  • capture and upload documents
  • report your employment income
  • view, estimate and update your family income estimate
  • manage your BasicsCard if you are income managed, including view your balances and recent transactions

Express Plus Centrelink includes reminders to report, or requests for you to provide up to date information or documents. Read the troubleshooting guide to learn how to manage reminders from the app.

Express Plus Centrelink is available for Apple devices with iOS 7+ and Android 4.0+. If your mobile device or operating system is not listed, you can still use your Centrelink online account through myGov to do your Centrelink business online.

Getting started

  1. Register for a Centrelink online account if you don’t already have one
  2. Download the Express Plus Centrelink mobile app
  3. Enter your Customer Access Number and password
  4. Answer your Centrelink secret question to set up your 4 digit PIN
  5. Accept the Terms and Conditions

Report your employment income in language other than English

The Express PLus Lite mobile app allows you to report your income in languages other than English. You still need the Express Plus Centrelink mobile app to do everything else. Read more about Express Plus Lite in:

Getting started

  1. Register for a Centrelink online account if you don't already have one
  2. Download the Express Plus Lite mobile app
  3. Enter your Centrelink Access Number and Password
  4. Answer your Centrelink secret question to set up your 4 digit PIN
  5. Accept the Terms and Conditions

Medicare

With Express Plus Medicare you can:

  • view your:
    • digital Medicare Card
    • Medicare claim history
    • profile and update your address and contact details
    • Medicare Safety Net balance
    • Child Immunisation History Statement
  • view and update your bank account details
  • request a duplicate or replacement card
  • claim Medicare benefits
  • view and access documents saved in the Vault
  • find your nearest service centre

Express Plus Medicare is available for Apple devices with iOS5+, Android 2.3.3+ and selected Windows 10 mobile devices and desktops. If your mobile device or operating system is not listed, you can still use your Medicare online account through myGov to do your Medicare business online.

Getting started

  1. Create a myGov account and link to Medicare.
  2. Download the app.
  3. Sign in with your myGov username and password.
  4. Answer your secret question to set up your 4 digit PIN.
  5. Accept the Terms and Conditions.

Child Support

Express Plus Child Support lets you do most of your Child Support business on your mobile device. It combines many of the functions currently available on your Child Support online account through myGov, with additional features.

With Express Plus Child Support you can:

  • view and update your personal details
  • view your assessment details
  • view and update your income estimate
  • view and change your care percentage
  • view Child Support letters and attachments
  • access the Payment Gateway, which will allow you to make one-off payments by credit or debit card

The Express Plus Child Support mobile app is available for Apple devices with iOS 7+ and Android 4.0+. If you mobile device or operating system is not listed, you can still use your Child Support online account through myGov to do your Child Support business online.

Getting started

  1. Create a myGov account and link to Child Support
  2. Download the app
  3. Sign in with your myGov username and password
  4. Answer your secret question to set up your 4 digit PIN
  5. Accept the Terms and Conditions

Read our guide and learn how to create a myGov account and link your online account.

Download

You can download our Express Plus mobile apps from the App Store and Google Play™. You can also download the Express Plus Medicare mobile app from the Microsoft Windows Store.

To download either the Express Plus Centrelink or Medicare mobile app to your iPad, you must alter your search criteria to iPhone only.

Download an Express Plus mobile app from the App Store Download an Express Plus mobile app from Google Play Download Express Plus App from Windows Store

Multiple devices not supported

You cannot use the same Express Plus mobile app on more than 1 device at a time. You must nominate 1 device to use the app as it requires a device specific 4 digit PIN to sign in.

If you use that app on a new device you will need to set up a new PIN. Once you do this your original PIN for the app will no longer work on any device.

Apple, and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play is a trademark of Google Inc.

Microsoft, Encarta, MSN, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

We keep your personal information secure and value your online security. We offer a range of secure online and digital tools to help make doing your business with us easier. Read more about online security.

Help

If you have trouble using the Express Plus mobile apps, you can refer to troubleshooting guides for

You can also watch the tutorials on our YouTube channel for step by step instructions.

Page last updated: 9 August 2016