Interpreter and Translation Services

We provide free interpreter and translation services to help you do your business with us.


You can ask for an interpreter at any service centre or call the multilingual phone service to speak to someone in your language.

Our interpreters follow a code of ethics. This means that the interpreter will not tell anyone else what you have discussed with them. In some service centres, there may be multilingual staff that speak your language and can help with your enquiries.


We will arrange to translate documents needed to help you make a claim for our payments and services for free.

We have a range of translated publications to help you learn more about our payments and services in your language.

Page last updated: 24 August 2016