Medicare online accounts

A secure way for you to complete a range of services with Medicare when and where it suits you.

What you can do

Use your online account to do a range of things 24 hours a day, 7 days a week.

Service You can
Medicare

Update contact details

Update bank account details

Order a replacement or duplicate Medicare Card

Get some Medicare letters online

Manage your online letters preference

View your Care Plan Access History

Medicare benefits

Submit claims for some services

View, download and print your Medicare Claims History Statements for the last 3 years

Medicare Safety Net

View your Medicare Safety Net balance

View your Unverified Payments Statement

Australian Immunisation Register

View, download or print immunisation history statements for:

  • yourself
  • your child under the age of 14
Australian Organ Donor Register

Register your organ donation decision

Change your organ donor decision

Request a new Organ Donor card

Child Dental Benefits Schedule Confirm your or your child’s eligibility and remaining balances
Individual Healthcare Identifier

View your Individual Healthcare Identifier number

View Individual Healthcare Identifier alternative names

If you can’t claim online

If you can’t claim your Medicare benefit online, you can claim at the doctor or by phone. Read about Medicare claiming.

Register

Register for a Medicare online account through myGov.

You must be:

  • enrolled in Medicare
  • 14 or older
  • living in Australia

Create a Medicare online account

To do this:

  • create a myGov account and link to Medicare - select Services and then Link
  • select the option right for you:
    • I have an online account with Medicare
    • I don’t have an online account with Medicare
    • I have a linking code
  • complete the extra information we ask you for

It’s important to read the conditions of use and access before agreeing to them.

For help creating an account:

Privacy and security

We keep your personal details secure and value your online security. You can see your access history in your Medicare online account. If you think someone else has used your details without your knowledge, contact us.

If you have any privacy issues or concerns with your Medicare online account, contact us. Or you can cancel your Medicare online account any time.

Read about online security.

Express Plus Medicare mobile app

Once you have a Medicare online account, you can download and use the Express Plus Medicare mobile app.

Read more about the Express Plus Medicare mobile app.

Cancel your Medicare online account

You have 2 options when cancelling your Medicare online account.

Cancel

You can cancel your Medicare online account for a short time. You can reactivate it when you’re ready.

  1. While you’re logged on to your Medicare online account, select Support from the main menu and Cancel Medicare online account.
  2. Select your reason for cancelling your account.
  3. Select Cancel my Medicare online account only.

To reactive your account, you’ll need to re-link to Medicare from your myGov account.

Cancel and prevent access

You can cancel and prevent access to your account. You can’t reuse it without contacting us.

  1. While you’re logged on to your Medicare online account, select Support and Cancel Medicare online account.
  2. Select your reason for cancelling your account.
  3. Select Cancel and prevent my Medicare online account.

To get access to your account in the future, visit a service centre or call the Medicare general enquiries line.

Help

Get help with your online account.

Read our:

Phone

If you still need help call the:

If you forget your myGov password

You can:

Help in other languages

If you don’t speak English and need help, call the Translating and Interpreting Service.

Page last updated: 21 March 2017