Medicare claiming

If you have paid for or have incurred the cost of the medical expense, there are many ways to claim the Medicare benefit.

All Medicare benefits are paid directly into your nominated bank account.

At the doctor’s

The quickest and easiest way to claim Medicare benefits is through your doctor’s practice if they offer electronic claiming.

They can send the claim to us through a secure internet connection or through the practice's EFTPOS terminal. Your Medicare benefit is paid directly onto your EFTPOS card used at the doctor’s or into the bank account registered with us.

If your doctor doesn’t offer electronic claiming, you can claim your Medicare benefit using one of the following options.

Express Plus Medicare mobile app

Submit your claim from the palm of your hand, when and where it suits you, using our Express Plus Medicare mobile app. To use the app, you need to link your Medicare online account to myGov.

View our online guide on linking your online account to myGov.

You can claim through the app if:

  • the item is for a service provided to someone on your Medicare card
  • the service was provided within the last 2 years
  • you haven’t been bulk billed for the service

Medicare online account

You can submit your claim for some items using your Medicare online account through myGov.

Read more about which item numbers can be claimed this way.

If you don’t have a Medicare online account, register for one now through myGov.

By phone

If you’re unable to submit your claim using the Express Plus Medicare mobile app or your Medicare online account, contact the Medicare telephone claims line.

If you need hearing and speech assistance, use the National Relay Service.

If you need multilingual assistance, use the Multilingual Phone Service.

Before you call, make sure you have these ready:

  • your Medicare card number and the patient’s Medicare card number if you’re claiming on their behalf
  • the bank account details where you want the Medicare benefit paid
  • the doctor’s receipt

Page last updated: 19 October 2016