Self service

You can do most of your Centrelink, Medicare and Child Support business using self service options, including our Express Plus mobile apps, online services and phone self service.

Centrelink

Online accounts

I have a Centrelink online account: Log on

I want to get a Centrelink online account: Register

I want to link my Centrelink online account with myGov: Sign in to myGov

Connect with us

On the go? Read more about the Express Plus Centrelink mobile apps
Find out about phone self service including how to register
What you can do Using myGov to access your Centrelink online account Using your Express Plus Centrelink app on your mobile device Using Centrelink phone self service Additional information
Access electronic messaging and online letters Yes Yes  

Read more about:

Access information about your past and future payments Yes Yes Yes
136 240
 
Access the balance of your Working Credit, Income Bank, or Work Bonus Yes   Yes
136 240

Read more about:

Advise of your plans to travel outside Australia Yes     Read more about payments while outside Australia
Apply for an advance payment Yes Yes Yes
136 240
Read more about advance payment options
Check the balance of your BasicsCard Yes   Yes
1800 057 111
Read more about the BasicsCard and the online BasicsCard balance-enquiry service
Claim a range of Centrelink payments Yes Yes   Use the Payment Finder to explore options
Complete your review of Rent Assistance Yes Yes Yes
136 240
Read more about Rent Assistance
Report your employment income, or confirm you are meeting your requirements Yes Yes Yes
133 276
(13 EARN)
Read more about how to report income for Centrelink payments
Request a replacement concession card Yes   136 240 Read more about concession and health care cards
Request documents Yes Yes   Read more about requesting a document such as your Centrelink payment summary
Submit documents Yes Yes   Read more about submitting your documents online
Update your family income estimate Yes Yes Yes
136 240
Read more about your family income estimate
Update your personal details and report changes to your circumstances Yes Yes Yes Read more about changes of circumstances

Read more about:

Medicare

Online accounts

I have a Medicare online account linked to myGov: Sign in to myGov

I want to get a Medicare online account using myGov: Create a myGov account

Connect with us

On the go? Read more about the Express Plus Medicare mobile apps, including how to download and configure the app
What you can do Using myGov to access your Medicare online account Using your Express Plus Medicare app on your mobile device Additional information

Access Vault to:

  • store digital copies of uploaded documents and receipts
  • view saved statements
  • create and view personal appointments using the calendar
  Yes  
Confirm eligibility and entitlement balance for the Child Dental Benefits Schedule Yes   Read more about the Child Dental Benefits Schedule
Lodge Medicare claims for some services Yes Yes Read more about lodging a Medicare claim online
Request a replacement or duplicate Medicare card Yes Yes Read more about a Medicare card
Update your bank account details Yes Yes  
Update your personal details Yes Yes  
View a digital copy of your Medicare card   Yes  
View and update your Individual Healthcare Identifier number alternative names Yes   Read more about the Healthcare Identifiers Service

View, download and print your:

  • Medicare claims history
  • organ donor registration details
Yes   Read more about the Australian Organ Donor Register

View, download and print your:

  • Medicare Safety Net balance
  • Medicare benefit tax statement
  • child’s immunisation history statement
Yes Yes

Read more about:

View your Care Plan access history Yes    
View your Individual Healthcare Identifier number history Yes   Read more about the Healthcare Identifiers Service

Read more about:

Child Support

Online accounts

I have a Child Support online account linked to myGov: Sign in to myGov

I want to get a Child Support online account using myGov: Create a myGov account

Connect with us

On the go? Read more about the Express Plus Child Support mobile apps

Telephone info service

An automated telephone information system that provides information at any time about your Child Support account. Read more about the Child Support Info Service.

What you can do Using myGov to access your Child Support account Using your Express Plus Child Support app on your mobile device Using Child Support Info Service Additional information
Access your history of payments made and received Yes Yes Yes Read more about the Child Support Info Service where you can access a history of your payments
Apply for a Child Support Assessment Yes     Use the Child Support Estimator to calculate your child support payment
Check the total child support amount outstanding Yes Yes   Read more about overdue child support payments
Check when your payments are due and how much you will get Yes Yes   Use the Child Support Estimator to calculate your child support payment
Send and receive secure messages including attachments Yes      
Tell us about a direct payment you have made or received Yes     Read more about making and receiving child support payments
Tell us about changes in care arrangements for your children Yes Yes   Read more about Change of circumstances that affect your child support
Tell us about changes to your income Yes Yes   Read more about Change of circumstances that affect your child support
View and print most of your letters Yes Yes   Read more about Child Support online accounts
Update your personal details Yes Yes   Read more about Change of circumstances that affect your child support
Make Child Support payments   Yes    

Read more about:

Service availability and changes

Read more about customer service changes that affect self service for Centrelink, Medicare and Child Support.

Read more about service availability for Centrelink online accounts and phone self service.

Medicare and Child Support online accounts have 24/7 service availability.

Other options

In a service centre or an Agent or Access point

If you don’t have a computer at home, you can use a self service terminal at one of our service centres. Our Agents and Access Points also provide self service facilities to help you conduct your business with us in rural, regional and remote Australia.

Call charges

Call costs from your home phone to:

  • 13 numbers from anywhere in Australia are the cost of a local call. Charges may vary depending upon the telephone service provider, and mobiles may incur a higher charge
  • 1800 numbers Freecall™ are free. Calls from a public phone and mobiles may be timed and charged at a higher rate

Page last updated: 15 April 2016