Submitting your documents online

Providing documents online to Centrelink is safe, secure and convenient.

You can submit most documents through our mobile apps and a Centrelink online account.

Before you start

To submit documents online, you need to be registered for a Centrelink online account. You can do this using myGov - you will need to create a myGov account and link to Centrelink.

To use the Express Plus Centrelink mobile app, you will need to be registered for a Centrelink online account.

Submitting your document

You can use either the Express Plus Centrelink mobile app or your Centrelink online account to submit documents by uploading them.

Centrelink Express Plus mobile app

  1. Log on to your Centrelink Express Plus mobile app
  2. Select Upload document in the app menu
  3. Take a photo of your document using your device
  4. Select Use Photo
  5. Select Upload

Centrelink online account

To use your Centrelink online account through myGov you will need to have access to the document on your computer.

  1. Log in to your Centrelink online account
  2. Select Upload documents
  3. Choose your document type
  4. Select Choose files and find your document on your computer
  5. Read the dot points under Review and Submit
  6. Select Submit documents

Documents that can be submitted online

Most documents can be accepted. The following are examples of documents that can be submitted online and with your Express Plus app.

Type Document examples
Employment
  • Employer separation certificates
  • PAYG certificates
  • Tax returns
  • Profit and loss statements
Financial
  • Income and assets forms
  • Payslips
  • Bank or share statements
  • Group certificates or payment summaries
Education
  • Study details forms
  • Proof of enrolment or fee receipts
  • Academic transcripts
  • Course acceptance notices
Medical
  • Health Care Card claims
  • Medical reports
  • Centrelink medical certificates
  • Doctor issued medical certificates
Accommodation
  • Rent certificates
  • Proof of asset ownership documents
  • Rates notices
  • Rental contracts
Family
  • Newborn child claim proof of birth forms
  • Birth certificates, adoption or surrogacy agreements
  • Child care receipts
  • Change of care documents

File sizes and formats

Your documents should be in one of the following formats and under 5MB in size:

  • pdf
  • png
  • jpeg
  • tiff

Page last updated: 2 March 2016