Health professionals contact information

Health professionals can contact us online, by email, phone or post.

If you’re a health professional contact us using one of the options below. If you’re a customer, corporate stakeholder, or business, contact us using the contact options for you.

Health Professional Online Services

Health Professional Online Services (HPOS) provides secure and convenient online services for health professionals and administrators. Using this service may save you having to call us.

Costs and public holidays

Call costs from a landline to a:

  • 13 number from anywhere in Australia are the cost of a local call. Charges may vary depending on the telephone service provider, and mobiles may incur a higher charge
  • 1800 number (Freecall™) are free. Calls from a public phone and mobiles may be timed and charged at a higher rate

Some of our telephone lines are either closed or have limited opening times on public holidays. We recommended  you make your call during standard business days.

Service Contact
90 day pay doctor cheque scheme
  • Phone: 132 150
    for information about the scheme
  • Phone: 1800 032 259
    for information about registrations
  • Fax: 08 8274 9307
  • Post to:
    Department of Human Services
    GPO Box 570
    Adelaide SA 5001
Aboriginal and Torres Strait Islander Access line
  • Phone: 1800 556 955
Aboriginal Health Services claiming and supply of PBS items and forms
Aboriginal Health Services eligibility criteria and Approval enquiries - Department of Health
Aboriginal Health Services payment claims
  • Post to:
    Remote Area Aboriginal Health Services
    Pharmaceutical Benefits Branch
    Department of Human Services
    PO Box 9826
    Brisbane Qld 4001
Aged Care

Aged Care payments processing

Software vendors

Australian Childhood Immunisation Register
  • Phone: 1800 653 809 for ACIR general enquiries
  • Phone: 1300 650 039 for ACIR Internet helpdesk
  • Fax: 08 9254 4810
  • Email: acir@humanservices.gov.au
  • Post to:
    Australian Childhood Immunisation Register
    GPO Box M933
    Perth WA 6843
Billing agent registration
Billing Medicare in public hospitals
Bulk Bill late lodgement applications
  • Post to:
    Department of Human Services
    Medicare Provider Services
    GPO Box 9822
    [Melbourne, Sydney or Perth]
Change multiple provider location ID registration details (Medicare eClaiming Programs section)
Child Dental Benefits Schedule
  • Phone: 132 150
  • When calling, enter your 6-digit provider number. If required, insert 0s at the beginning to make up a total of 6 digits.
Cleft Lip and Cleft Palate Scheme
  • Phone: 1300 652 492
Complaints and feedback
  • Phone: 1800 132 468
Complex Drugs enquiry line
  • Phone: 1800 700 270
  • Fax: 1300 154 190
  • Post to:
    Department of Human Services
    Complex drugs
    Reply Paid 9826
    Hobart Tas 7001
Department of Veterans' Affairs processing centre
  • Phone: 1300 550 017
Diagnostic imaging and radiation oncology practices - LSPN

Applying for a Location Specific Practice Number (LSPN) for diagnostic imaging and radiation oncology practices:

Early release of superannuation
eBusiness Service Centre (Medicare)
Education for health professionals
Electronic pharmaceutical supply order form requests
General Practice Rural Incentives Program (GPRIP)
  • Phone: 1800 010 550
  • Fax: 1300 588 673
  • Post to:
    General Practice Rural Incentives Program
    Department of Human Services
    GPO Box 2844
    ADELAIDE SA 5001
Goods and services tax (Medicare)
Healthcare Identifiers Service Operations Team
Healthcare Identifiers Vendor Operations Team
Health Professional Online Services (HPOS)
  • Phone: 132 150

Option 6 - electronic claiming or Health Professional Online Services (HPOS)

Hearing Services eClaiming Helpdesk

Incentives programs (Medicare) including:

  • Practice Nurse Incentive Program
  • Practice Incentives Program
  • Phone: 1800 222 032
    8:30 am to 5:00 pm Central Standard Time
  • Fax: 1300 587 696
  • Email:
  • Post to:
    Incentives Programs
    GPO Box 2572
    Adelaide SA 5001
Indigenous Access Program
  • Post to:
    PO Box 1001
    Tuggeranong ACT 2901
Information release

For health professionals in NT, Qld, SA, Tas and WA

For health professionals in ACT, NSW, Vic

MBS item interpretation (Medicare)
  • Phone: 132 150

Choose option 3 for questions about the interpretation of items in the MBS

Medical Indemnity
  • Phone: 1800 813 167
    Monday to Friday between 9 am to 5 pm local time
  • Email: medical.indemnity@humanservices.gov.au
  • Post to:
    Department of Human Services
    PO Box 1001
    Tuggeranong ACT 2901
Medicare Aboriginal and Torres Strait Islander Access Line
Medicare eClaiming Programs
  • Post to:
    Department of Human Services
    eClaiming Branch
    Medicare eClaiming Programs
    PO Box 1001
    Tuggeranong ACT 2901
Medicare Claims Section late lodgement applications
  • Post to:
    Department of Human Services
    Medicare Claims Section
    PO Box 9822
    [Your capital city]
Medicare provider enquiries (Medicare Program)
  • Phone: 132 150
  • Email: medicare.prov@humanservices.gov.au
  • When calling the provider enquiry line these options are available:

    • Option 1 – Medicare card enquiries
    • Option 2 – claiming, payment and general enquiries, or if you have received a letter from the Australian Health Practitioner Regulation Agency
    • Option 3 – MBS item interpretation
    • Option 4 – for assistance completing Centrelink medical certificates
    • Option 5 - Child Dental Benefits enquiries and concessional entitlement status confirmation
      • Sub-option 1 – Child Dental Benefits Schedule
      • Sub-option 2 – Medicare concessional entitlement status
    • Option 6 - electronic claiming or Health Professional Online Services (HPOS)
  • Post to:
    Medicare
    GPO Box 9822
    [Your capital city]
Midwife Professional Indemnity Contact Centre
My Health Record
  • Phone: 1800 723 471
National Bowel Cancer Screening Program (NBCSP)
  • Phone: 1800 118 868
  • Fax: 1800 115 062
  • Post to:
    National Bowel Cancer Screening Program Register
    Reply Paid 83061
    Hobart Tas 7001
Online Technical Support (OTS) Liaison Team

OTS Helpdesk - diagnose and resolve technical issues during the development and production stages. This includes technical issues encountered in the vendor environment.

OTS Product Integration Team - helps you test your software products to achieve a Notice of Connection (NOC).

Optometrist's date of service check
  • Phone: 1300 652 752
    • Option 1 - Medicare patients
    • Option 2 - DVA patients
PBS Approvals Clerk
PBS authority approvals
  • Online PBS Authorities system
  • Phone: 1800 888 333
    24 hours 7 days
  • Email: pbs@humanservices.gov.au
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9857
    [Your capital city]
PBS authority approval applications
  • Phone: 1800 700 270
    Monday to Friday 8 am to 5 pm Eastern Standard Time
  • Post to:
    Department of Human Services
    Reply Paid 9826
    Hobart TAS 7001
PBS general enquiries
  • Phone: 132 290
    • Option 1 - Concession and Medicare entitlement
    • Option 2 - All claim payment, Safety Net, stationery and general enquiries
  • Email: pbs@humanservices.gov.au
  • Post to:
    Pharmaceutical Benefits Scheme
    GPO Box 9856
    [Your capital city]
PBS hospital authority Refer to PBS general enquiries.
  • Post to:
    Pharmacy Program Officer
    Department of Human Services
    GPO Box 9826
    [Your capital city]
PBS Safety Net for pharmacists

Supplementary or replacement PBS Safety Net cards.

  • Post to:
    Department of Human Services
    Pharmaceutical Benefits Section
    GPO Box 9826
    [Your capital city]

Charging items at the PBS Safety Net rate enquiries

  • Phone 132 290

Submitting a claim for a refund

  • Post to:
    PO Box 9822
    [Your capital city]
PBS stationery order forms

Non-personalised stationery and existing prescription pad orders for doctors, dentists, optometrists, nurse practitioners and midwives:

  • Phone 132 290 choose option 2

Personalised stationery for doctors, dentists, optometrists, nurse practitioners and midwives - use the relevant form:

  • Post to:
    Prescription Pad Order Clerk
    Pharmaceutical Benefits Branch
    Department of Human Services
    GPO Box 9826
    Sydney NSW 2001

Stationery for community pharmacies, private hospital pharmacies and participating public hospitals:

PKI site and individual certificates
Prescription Shopping Information Service
  • Phone: 1800 631 181
Register to prescribe
  • Post to:
    Listings and Complex Programs Section
    Pharmaceutical Benefits Branch
    Department of Human Services
    PO Box 1001
    Tuggeranong ACT 2901
Reporting suspected fraud
  • Phone: 131 524
    Monday to Friday between 9 am to 5 pm local time
  • Fax: 1300 657 239
  • Post to:
    Customer Compliance Branch
    Business Integrity
    Department of Human Services
    PO Box 9822
    Sydney NSW 2001
RPBS authority telephone applications
  • Phone: 1800 552 580
    24 hour service, call charges may apply
Rural Procedural Grants Program (RPGP)
  • Phone: 1800 010 550
Rural Relocation Incentive Grant (RRIG)
  • Phone: 1800 010 550
Statistical reporting on Medicare
Telephone Type Writer (TTY)
  • Phone: 1800 810 586 for information about payments and services
  • Phone: 1800 000 567 to provide comment, complaints or compliments
Translations and interpreters

Page last updated: 24 August 2016

This information was printed Monday 26 September 2016 from humanservices.gov.au/health-professionals/contact-us It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.