Accessing the Midwife Professional Indemnity Scheme using HPOS

A guide to help health professionals create, submit and review claims for the Midwife Professional Indemnity Scheme (MPIS) using HPOS.

Only MPIS users can access the MPIS system within HPOS. You must have a specific MPIS PKI site certificate to access MPIS through HPOS. MPIS PKI certificates ensure that information you submit through our online services is secure.

MPIS users cannot access other HPOS programs, services or facilities. MPIS users have a unique a home screen, main menu and quick links menu. MPIS users can receive emails from us using their HPOS messages inbox.

Searching for midwives or existing claims

  • select PKI Site Certificate to log on to HPOS
  • select your MPIS site certificate from the 'chose a digital certificate list' and the midwife home page will display
  • select Midwife and Claim Search from the main menu or select Manage Claims from the body of the homepage
  • enter the search criteria and select Search
  • results will display, to view the midwife record, select their Name

Submitting a new claim

  • select Midwife and Claim Search from the main menu
  • enter the search criteria and select Search
  • results will display, to view the midwife record, select their Name
  • select Create New Claim
  • the new online claim form will display, enter required data and select Next to work through the form
  • a claim summary will appear once the form is complete
  • if all the data is correct, select Submit

Adjusting a completed claim

  • select Midwife and Claim Search from the main menu
  • enter the search criteria and select Search
  • results will display, to view the midwife record, select their Name
  • select the claim requiring adjustment. Only Completed Claims can be adjusted
  • select the Adjust option when the claim summary screen displays
  • update the data you want to adjust and select Next until you finish the form
  • a claim summary will appear once the form is complete
  • if all the data is correct, select Submit

Page last updated: 10 August 2016

This information was printed Saturday 3 December 2016 from humanservices.gov.au/health-professionals/enablers/accessing-midwife-professional-indemnity-scheme-using-hpos It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.