Medicare Easyclaim processing and payment reports

Bulk bill processing and payment reports provide information about Medicare Easyclaim and the services within that claim.

Type of reports

Bulk bill processing and payment reports provide information about a claim and the services within that claim. This information includes:

  • details of a payment deposited
  • bank details
  • a list of claims or transactions covered by the payment
  • details of all accepted and paid bulk bill claims

The reports will be available in 2-3 working days of the date of lodgement.

Access and report availability

The reports can be accessed through Health Professional Online Services (HPOS) or through the bulk bill integrated reporting solution supported by the integrated practice management software.

Recommended software

The following technical specifications are recommended for access:

Internet Explorer

  • Windows 2000, XP Professional or Vista operating systems

Mac OS X 10.5

  • Firefox browser,access with a PKI certificate or Smartcard
  • Safari browser,cannot access with a PKI certificate or Smartcard

Mac OS X 10.4

  • Firefox browser,access with a PKI certificate or Smartcard - preferred option
  • Safari browser, access with a PKI certificate only

You will also require

  • CD-ROM drives
  • spare USB port
  • internet connection and email account

You will need Acrobat Reader and Microsoft Excel, optional,  to view the reports.

Access reports via HPOS

To access your Medicare Easyclaim reports, go to HPOS and either:

  • logon with your Medicare PKI Individual certificate, or
  • register for a Medicare PKI Individual certificate

You will be asked to enter your password and whether you agree to the Health Professional Online Services Terms and Conditions of Use and Access.

Only the Payee Provider can access the reports.

Health Professionals Online Services home page

From the Medicare Services menu on the home page, select either:

  • Easyclaim Processing reports, or
  • Easyclaim Payment reports

Health Professionals Online Services main menu image

Reports will be available in 2-3 working days after the date of lodgement.

Bulk bill processing report

  1. Select Easyclaim Processing report under the Medicare Services menu to display the following page:
    BBe/Medclaims Processing Report
  2. Enter the Payee Provider Number into the Provider Number Log On field. If multiple providers are working within the practice, the Servicing Provider Number field can be used to filter a particular servicing provider. This is not required if the servicing provider is also the payee provider
  3. Make sure the date range entered is in a valid format; for example, 01112008 will reformat to 01/11/2008. Please do not enter a date range of more than 40 days
  4. Select BBe as the Report Type
  5. Select the Format Type you wish to receive the report in PDF or Excel, enter the details for the report and select the Search button
  6. When Search is selected, a new page will display showing the report. This file can then be printed or downloaded
  7. If you choose the Excel option, a pop-up window will ask if you want to open or save this file. You can save it onto your computer and sort columns and rows as you wish
Example of Bulk Bill Processing Report for Medicare Easyclaim.

Explanation of Medicare Card Flag

A value may appear on the bulk bill processing report against a claim indicating a problem with a submitted Medicare card.

Values:

A = Patient identification amended
I = Patient Medicare issue number changed
C = Patient Medicare number changed
W = Patient card used will expire shortly
S = Patient card expired. Future services may be rejected
X = Old Medicare issue number for patient. Future services may be rejected

Bulk bill payment report

  1. Select Easyclaim Payment report under the Medicare Services menu to display the following page:
    BBe/Medclaims Payment Report
  2. Enter the Payee Provider Number into the Provider Number Log On field
  3. Make sure the date range is entered as a valid format; for example, 01112008 will reformat to 01/11/2008. Please do not enter a date range of more than 40 days
  4. Select BBe as the Report Type
  5. Select the Format Type you wish to receive the report in PDF or Excel, enter the details for the report and select the Search button
  6. When Search is selected, a new page will be displayed showing the report. This file can then be printed or downloaded
  7. If you choose the Excel option, a pop-up window will ask if you want to open or save this file. You can save it onto your computer and sort columns and rows as you wish

Example of Bulk Bill Payment Report for Medicare Easyclaim.

More information

You can contact the eBusiness Service Centre to:

  • obtain assistance accessing your bulk bill processing and payment reports through HPOS
  • change contact or practice details
  • register and change bank details for providers
  • organise an on-site visit by a Business Development Officer

Page last updated: 24 October 2016

This information was printed Friday 9 December 2016 from humanservices.gov.au/health-professionals/enablers/medicare-easyclaim-processing-and-payment-reports It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.