NASH PKI certificates for software vendors and developers
Information and resources about NASH PKI certificates to help software developers or vendors that work in healthcare provider organisations.
National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificates let healthcare providers and supporting organisations securely communicate and exchange health information electronically. These certificates:
- are used to access the My Health Record system
- provide confidence in the integrity of information transmitted, and
- allow the secure exchange of health information with other healthcare providers
NASH PKI test kit
You can use a test certificate to authenticate in the test environment for:
- the My Health Record system, and
- sending and receiving secure messages
Test certificates cannot be used in the:
- My Health Record production environment
- Healthcare Identifiers (HI) Service, or
- any other online program
When you apply for a test kit, you agree to the terms and conditions of Licence.
When using the test kit, you are bound by these terms and conditions.
You can apply for a NASH PKI test kit by sending an email to email@example.com with the reason why you need the test kit. We will send you an, Application to request a National Authentication Service for Health Public Key Infrastructure Test Certificate kit form, which you will need to sign and return to us.
This form includes the terms and conditions (Licence) by which we agree to license or otherwise make a test certificate kit available.
When we have received your completed and signed form, we will send you the test kit.
Certificates in the NASH PKI test kit
When you get the NASH PKI test kit, check that it has the following certificates:
- an active test NASH PKI certificate for Healthcare Provider Organisations for two test organisations
- a revoked test NASH PKI certificate for Healthcare Provider Organisations for a test organisation, if requested, and
- an active test NASH PKI certificate for Supporting Organisations for a test organisation, if requested
Test organisation names will vary in different test kits. Any healthcare identifiers embedded in the certificates are test healthcare identifiers only.
Test certificates are valid for 2 years.
Using the active test certificates
Use both active test NASH PKI certificates for Healthcare Provider Organisations to:
- check secure messaging is operating correctly, and
- check the NASH Test Directory can be accessed
Use the active test NASH PKI certificate for Supporting Organisations to:
- check secure messaging is operational between intermediary organisations
- check the NASH Test Directory can be accessed with a supporting organisation NASH PKI certificate
Using the revoked test certificates
Use the revoked test NASH PKI certificate for Healthcare Provider Organisation to:
- check secure messaging cannot occur when one of the organisations has a revoked certificate. To test this use one of the test NASH PKI certificate for Healthcare Provider Organisations
- confirm an organisation cannot access the NASH Test Directory when they use a revoked certificate.
Installing test certificates
If you need technical support to install the certificates call us.
NASH, Medicare claims and payments PKI certificate compatibility matrix
NASH, My Health Record, secure messaging and HI Service PKI certificates - usage summary.
|Certificate type||My Health Record system||NASH||HI Service||Secure messaging|
|B2B||Provider Portal||NASH Directory||HPOS||B2B||B2B|
|DHS PKI Individual Certificate
|Medicare PKI Site Certificate
|Medicare PKI Site Certificate (For PBS Community)
|DHS Individual Certificate for Healthcare Provider Individuals via data source for HI Service
|DHS PKI Individual Certificate for an authorised Organisation Maintenance Officer (OMO) under the HI Service
|Medicare Network Organisation PKI Site Certificate under the HI Service
|NASH PKI Certificate for Individual Healthcare Provider*
|NASH PKI Certificate for Healthcare Provider Organisations**
|NASH PKI Certificate for Supporting Organisations
* Usage also applies to eHealth Record Organisation PKI certificate
** Usage also applies for eHealth Record Individual PKI certificate
NASH operational requirements
Personal identification code (PIC)
A Personal Identification Code (PIC) is the secure code you will need to access your certificate. The certificate will be locked if the PIC has been entered incorrectly three times.
The NASH PKI test kit includes a PIC for each certificate which is needed to install the test certificate. If you lose your PIC, call us.
Personal identification code unlock key (PUK)
You will need a personal identification code unlock key (PUK) to unlock your certificate if the PIC has been entered incorrectly three times. The PUK is only used for the NASH PKI certificate for Individual Healthcare Providers.
If the PUK is entered incorrectly three times you will need to request a replacement certificate.
The PUK for a test certificate is available for software vendors by calling us.
Test NASH PKI certificates have a lifespan of two years from the issue date. If you need to continue using test certificates, you will need to request new test certificates before this time. You should contact us to start the replacement process at least a month before your NASH PKI test certificates expire.
You can replace your test certificates by calling or by emailing us.
Certificates can be revoked if they are:
- compromised, or
- no longer required
If you still need them, lost certificates can be revoked and then replaced.
Support for revoked certificates is available by calling us.
The NASH Directory is a secure directory of active NASH PKI certificates for Healthcare Provider Organisations and supporting organisations. You can use key words to search the NASH directory to find an entity's PKI certificate.
You can access the NASH Directory and NASH Test Directory through the Certificates Australia website.
Legislative, privacy and policy requirements
Healthcare providers and organisations’ healthcare identifiers are embedded in NASH PKI certificates.
The Healthcare Identifiers Act 2010 regulates the use and disclosure of healthcare identifiers.
It is important your organisation makes sure certificates are always used for the purpose of providing healthcare.
Read more about specific certificate policies.
NASH PKI support and contact information
Developing your product
We can provide support to help you develop your product.
The OTS Liaison is the first point of contact and escalation for software vendors.
You can call or email us.
Read more about:
- secure messaging, including links to the Standards Australia standards, on the NEHTA website
- My Health Record system, on the Department of Health website
- the NASH Test Directory and to access the directory, on the Certificates Australia website
- the National e-Authentication Framework, on the Department of Finance website
- healthcare identifiers and My Health Record legislation, on the ComLaw website
You can provide feedback to us via email at firstname.lastname@example.org.