PBS reason codes for Online PBS Authorities

Pharmaceutical Benefits Scheme (PBS) processing reason codes for Online PBS Authorities by Approved Prescribers.

When your PBS Authority is processed you may be presented with a reason code. There are 4 reason code types:

  • Reject
  • Warning
  • Information, and
  • Error message

Contact the PBS general enquiries for more information. For any DVA enquires contact the Department of Veterans' Affairs - VAPAC.

Reason code Reason text Reason code type and Approved Prescriber fix instructions

1

Approved Prescriber number did not pass the checking routine.

Reject

2

Attestation is not a valid format.

Reject

3

Medicare number is not a valid format.

Reject

4

Patient surname is not a valid format.

Reject

5

Patient first/given name is not a valid format.

Reject

6

Authority Prescription number is not a valid format.

Reject

7

Item code did not pass the checking routine.

Reject

8

Brand is not a valid format.

Reject

9

Quantity is not a valid format.

Reject

10

Repeats is not a valid format.

Reject

11

Dose is not a valid format.

Reject

1. The dose you have provided is not a valid format.

2. Check that the dose you have provided is not greater than 3 characters.

3. If you are providing the dose format in an alpha it must be either a 'D', 'N' or an 'X'. All other alphas are invalid.

4. If you are providing the dose format as a symbol it must be '+'. All other symbols are invalid.

5. If any of the above apply amend and resubmit the authority application.

12

Authority application is not found.

Reject

1. If you are not the prescriber who requested the previous authority application, then the details cannot be provided for privacy reasons.

2. If you are the prescriber who requested the previous authority application check that the patient details and previous authority details you are searching for are correct.

3. Was the previous authority application written as a Streamlined Authority approval? If yes, there will be no record in the Online channel. Refer to pbs.gov.au for more information about Streamlined Authorities.

4. Was the authority application you are searching for approved as a written or telephone approval prior to 1 July 2015? If yes, there will be no record in the Online channel.

13

Currently this functionality is not supported. Amend your current Authority application and resubmit if necessary.

Information

1. You have referred this authority application. Currently this functionality is not supported.

2. Refer to the Approved Prescriber Fix Instructions that were returned to you originally to resolve your enquiry.

14

Authority prescription number entered is invalid.

Reject

1. The authority prescription number you have provided may be an invalid number.

2. Confirm the authority prescription number you have entered matches the authority prescription number on the script.

3. Amend and resubmit the authority application if necessary.

15

Currently this functionality is not supported. Amend your current authority application and resubmit if necessary.

Information

1. You have referred the authority application. Currently this functionality is not supported.

2. Amend your current authority application and resubmit if necessary.

17

The pharmacy approval number provided is not approved to claim PBS benefits.

Reject

1. The pharmacy type indicates that this pharmacy is in a public hospital that is not approved to claim PBS benefits.

2. Check the pharmacy approval number provided in your claim is correct, amend and resubmit if necessary.

017

The load to production has completed. Please note the system has made the following modifications:

Information

17

Authority application has been rejected or is a duplicate and cannot be cancelled.

Reject

1. This authority application has previously been rejected or is a duplicate and cannot be cancelled.

18

Previously approved authority has been supplied and cannot be cancelled.

Reject

1. This previously approved authority application has been supplied and cannot be cancelled.

19

Previously rejected authority application has been successfully overridden and Approved.

Information

1. This authority application was previously rejected and has now been approved.

20

Authority application has successfully been cancelled.

Information

1. You have successfully cancelled this authority application.

21

The item you are requesting cannot be accessed via the Online channel.

Error message

1. The item you have requested cannot be prescribed or amended via the Online channel.

2. Check the item details you have supplied are correct, amend and resubmit if necessary.

3. Refer to pbs.gov.au for the PBS Summary of Changes to view the additions, deletions or alterations to restrictions, notes and/or cautions.

22

Hospital provider number entered is invalid.

Reject

1. The hospital provider number you have submitted is not a valid number or is not approved for Highly Specialised Drug (HSD) supply.

2. Check that the hospital provider number you have entered is correct. Amend and resubmit the authority application if necessary.

3. Contact the relevant hospital to confirm the correct hospital provider number and/or that they are approved to supply HSDs.

23

Number of treatment days is not a valid format.

Reject

26

Indicator for Attestation not provided for PBS item.

Reject

27

Authority number not provided for the PBS item.

Reject

28

Medicare number not provided.

Reject

30

Hospital provider number is required for Highly Specialised Drugs.

Reject

1. You have selected a Highly Specialised Drug (HSD) and will need to provide a hospital provider number for this item.

2. Check that you have selected the correct item as some items are listed in both the General Schedule and Section 100 HSD Schedule. Refer to pbs.gov.au for more information.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number.

31

Item code not provided for the PBS item.

Reject

32

Dose not provided for the PBS item.

Reject

33

Ingredient code is not a valid format.

Reject

35

Unique Authority Identifier not provided for the PBS item.

Reject

1. There is an issue with the Unique Authority Identifier not being supplied for this application.

2. Please contact your software vendor for assistance.

36

A name for the patient must be provided.

Reject

1. You have submitted an authority application and have not provided a name for the patient.

2. Provide the patient's name as indicated on the Medicare card, amend and resubmit the authority application.

37

The number of treatment days was not provided for Highly Specialised Drugs.

Warning

1. Check that the item you require is a Highly Specialised Drug (HSD) as some items are also listed in the General Schedule. Refer to pbs.gov.au for more information.

2. If you require a HSD for your patient, you must supply the number of treatment days.

39

Prescribed quantity and/or repeats is greater than that allowed.

Reject

1. The quantity and/or repeats you are requesting is greater than that allowed under the Pharmaceutical Benefits Scheme.

2. Confirm the quantity and/or repeats you have entered, amend and resubmit the Authority application if necessary.

3. If you still require quantity and/or repeats greater than that allowable, you will need to call DHS on 1800 888 333.

40

Authority application has been supplied and cannot be amended.

Reject

1. This previously approved authority application has been supplied and cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

40

Authority application has been supplied and cannot be amended.

Error

1. This previously approved authority application has been supplied and cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

41

This item and restriction is not a valid combination.

Reject

1. Check that the item and restriction you are selecting are correct. Refer to pbs.gov.au for more information.

2. Amend and resubmit the authority application.

42

Patient exceeds the age limit for this item.

Reject

1. Check that the patient meets the age requirements of the restriction. Refer to pbs.gov.au for more information.

2. Check that you have selected the correct restriction for your patient. Refer to pbs.gov.au for more information.

43

Restriction is not a valid format.

Reject

44

Patient does not meet the age requirement for this item.

Reject

1. Check that the patient meets the age requirements of the restriction. Refer to pbs.gov.au for more information.

2. Check that you have selected the correct restriction for your patient. Refer to pbs.gov.au for more information.

45

Patient does not meet the gender requirement for this item.

Reject

1. Check that the patient meets the gender requirements of the restriction. Refer to pbs.gov.au for more information.

2. Check that you have selected the correct restriction for your patient. Refer to pbs.gov.au for more information.

46

Extemporaneous ingredient/s must be provided.

Reject

1. This authority application is for an extemporaneous prepared item, you will need to select the required ingredients from the Drug Tariff (ingredient/s). Refer to the Drug Tariff (ingredient/s) at pbs.gov.au for more information.

2. Amend the authority application ensuring your selected ingredients total 100% and resubmit.

47

Percentage/s not provided for extemporaneous ingredient/s.

Reject

1. This authority application is for an extemporaneous prepared item. You will need to specify the percentage of each ingredient from the Drug Tariff (ingredient/s) ensuring the total percentage of the extemporaneous preparation equals 100%. Refer to the Drug Tariff (ingredient/s) at pbs.gov.au for more information.
2. Amend and resubmit the authority application if necessary.

48

The item you are requesting cannot be accessed via the Online channel. Refer to pbs.gov.au

Information

49

Authority comments exceeds acceptable length.

Reject

50

The authority application is cancelled and cannot be amended.

Reject

1. This previously cancelled authority application cannot be amended.

2. You will need to submit a new authority application for your patient if necessary.

51

Quantity not provided for the Pharmaceutical Benefits Schedule item.

Reject

54

The item you are requesting or attempting to amend cannot be accessed via the Online channel. Refer to pbs.gov.au.

Error message

1. The item you have requested cannot be prescribed or amended via the Online channel.

2. Check the item details you have supplied are correct, amend and resubmit if necessary.

3. Refer to pbs.gov.au for the PBS Summary of Changes to view the additions, deletions or alterations to restrictions, notes and/or cautions.

56

Prescriber number is not valid at date of prescribing.

Reject

1. The prescriber number provided on the application is either incorrect or invalid.

2. Contact your software vendor for further assistance.

57

Assessment result for the authority application has been set to pending.

Information

1. You have successfully pended this authority application.

58

This prescriber type is not allowed to prescribe authority items via the Online channel.

Reject

1. Your prescriber type (eg Dentist) does not have authority to prescribe via the Online channel.

2. Refer to pbs.gov.au for more information.

60

Problem with prescriber details.

Reject

1. There is a problem with the prescriber details you have supplied.

2. If necessary contact DHS on 132 150 to confirm prescriber details.

61

Item is not found at date of prescribing.

Reject

1. The item you have requested has not been found in the PBS Schedule at the date of prescribing.

2. Check that you have entered the correct item details. Refer to pbs.gov.au for more information, amend and resubmit authority application if necessary.

3. Has the PBS Schedule data been updated in your software?

62

Item cannot be prescribed as a Pharmaceutical Benefit Scheme authority.

Reject

1. This item cannot be requested as a PBS Authority.

2. Refer to pbs.gov.au for more information.

63

Cannot approve this Solvent Injection item.

Reject

1. This Solvent Injection item cannot be approved.

2. There is no associated injectable available on the PBS Schedule for this Solvent Injectable item at the date of prescribing.

3. Refer to pbs.gov.au for more information.

64

Solvent Injection item cannot be accessed via the Online channel.

Reject

1. The solvent injection item being requested cannot be accessed via the Online channel.

2. Refer to pbs.gov.au for more information, amend and resubmit if necessary.

3. Has the PBS Schedule data been updated in your software?

65

Item cannot be prescribed by this prescriber type.

Reject

1. Check that you have selected the correct item. Amend and resubmit the application if necessary.

2. Refer to pbs.gov.au for more information.

66

Prescriber is not registered for the required specialty to prescribe this item.

Reject

1. This item is restricted to listed specialists as per PBS criteria.

2. Check that the prescriber details you have supplied are correct, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

67

Item is a dangerous drug in all States and Territories.

Information

1. For further information regarding regulations associated with the dangerous drug you have requested, refer to the relevant State or Territory Health regulations.

68

Item is a dangerous drug in <State(s)>.

Information

1. For further information regarding regulations associated with the dangerous drug you have requested, refer to the relevant State or Territory Health regulations.

70

Item is a narcotic drug.

Warning

71

Item is a restricted benefit, authority not required for listed quantity and/or repeats.

Information

1. The item you have requested does not require approval for the quantity and/or repeats you have submitted. Refer to pbs.gov.au for more information.

2. If you require increased quantity and/or repeats, amend and resubmit the authority application.

72

Brand not found at date of prescribing.

Reject

1. The brand you have selected for this item is not listed in the PBS Schedule at the date of prescribing. Refer to pbs.gov.au for more information.

2. Amend and resubmit the authority application if necessary.

3. Has the PBS Schedule data been updated in your software?

73

Prescribed quantity may be excessive.

Warning

1. Confirm the quantity you are requesting is correct.

2. Amend and resubmit the authority application if necessary.

74

Prescribed repeats may be excessive.

Warning

1. Confirm the quantity you are requesting is correct.

2. Amend and resubmit the authority application if necessary.

75

Prescribed quantity greater than maximum allowed.

Reject

1. The quantity you are requesting is greater than that allowed under the Pharmaceutical Benefits Scheme.

2. Confirm the quantity you have entered, amend and resubmit the Authority application if necessary.

3. If you still require a quantity greater than that allowable, you will need to call DHS on 1800 888 333.

76

Prescribed repeats greater than maximum allowed.

Reject

1. The number of repeats you are requesting is greater than that allowed under the Pharmaceutical Benefits Scheme.

2. Confirm the number of repeats you have entered, amend and resubmit the authority application if necessary.

3. If you still require repeats greater than that allowable, you will need to call DHS on 1800 888 333.

77

Hospital provider number is not approved for Highly Specialised Drugs supply.

Reject

1. The hospital provider number you have submitted is not approved for Highly Specialised Drug (HSD) supply.

2. Check that the hospital provider number you have entered is correct, amend and resubmit the authority application if necessary.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number.

78

Hospital provider number submitted is not approved for public hospital Highly Specialised Drug supply.

Reject

1. The hospital provider number you have submitted in this application is not approved for public hospital Highly Specialised Drug (HSD) supply.

2. Confirm you have provided the correct hospital provider number. If the number you have submitted is a private hospital provider number, amend the item to the private hospital listing and resubmit the authority application if necessary.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number or require further clarification.

79

Hospital provider number submitted is not approved for private hospital Highly Specialised Drug supply.

Reject

1. The hospital provider number you have submitted in this application is not approved for private hospital Highly Specialised Drug (HSD) supply.
2. Confirm you have provided the correct hospital provider number. If the number you have submitted is a public hospital provider number, amend the item to the public hospital listing and resubmit the authority application if necessary.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number or require further clarification.

80

Combination of extemporaneous ingredients is not valid for the Item. 

Reject

1. The combination of extemporaneous ingredients you have provided for this item is not valid.

2. Refer to pbs.gov.au to check the allowable extemporaneous ingredients for this item.

3. Amend and resubmit your authority application.

81

Highly Specialised Drug item repeats are not allowed for Reciprocal Health Care Agreement Authority application.

Reject

1. Repeats are not allowed on a Highly Specialised Drug (HSD) for patients who qualify for authority applications under the Reciprocal Health Care Agreement (RHCA).

2. Amend and resubmit your authority application without repeats if necessary.

3. Refer to pbs.gov.au or humanservices.gov.au for further information.

82

The item you are requesting or attempting to amend cannot be accessed via the Online channel. Refer to pbs.gov.au.

Reject

1. The item you have requested cannot be prescribed or amended via the Online channel.

2. Check the item details you have supplied are correct, amend and resubmit if necessary.

3. Refer to the item restriction and notes at pbs.gov.au.

85

Restriction is not valid at the date of prescribing for this item.

Reject

1. The restriction you have selected is not valid for this item in the PBS Schedule at the date of prescribing.

2. Check that you have entered the correct item details. Refer to pbs.gov.au for more information.

3. Amend and resubmit the authority application if necessary.

4. Has the PBS Schedule data been updated in your software?

87

Patient already has an approved authority for this or an equivalent item on the same day.

Reject

1. This patient has already been granted an authority approval for this item or its equivalent on the day of prescribing.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

88

Patient has a Once In A Lifetime item approved and supplied previously.

Warning

1. This patient has already been granted an authority approval for this "Once in a Lifetime" item that has been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

89

Patient has a Once In A Lifetime item approved previously, but not supplied.

Warning

1. This patient has already been granted an authority approval for this "Once in a Lifetime" item that has not yet been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

90

Patient has a previously approved sole Pharmaceutical Benefits Scheme subsidy item, which has been supplied.

Warning

1. This patient has already been granted an authority approval for this sole PBS subsidised item or an equivalent that has been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

91

Patient has sufficient sole Pharmaceutical Benefits Scheme subsidised item supplied.

Warning

1. This patient may have already been granted an authority approval for this sole PBS subsidised item or an equivalent that has been supplied.

2. Check that the patient has not already been provided with sufficient supply of this medication to last their treatment period.

3. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

4. Refer to pbs.gov.au for more information.

94

The authority application for this item is too soon based on previous supply.

Reject

1. DHS records indicate that this patient should have sufficient supply of this medication already dispensed based on the details you have provided.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

95

The authority application for this item is too soon based on previous approval which has not yet been supplied.

Reject

1. This patient has already been granted an authority approval for this item that has not yet been supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit the authority application if necessary.

96

This Short Term Limitation item was previously approved and supplied for the maximum limit.

Warning

1. The item you have requested has a limited number of approvals allowed within a specified timeframe. The maximum number allowed has been previously approved and supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit authority application if necessary.

3. Refer to pbs.gov.au for more information.

97

This Short Term Limitation item was previously approved for the maximum limit and not yet all supplied.

Warning

1. The item you have requested has a limited number of approvals allowed within a specified timeframe. The maximum number allowed has been previously approved but not yet supplied.

2. Check that you have entered the correct patient and item details. Amend and resubmit authority application if necessary.

3. Refer to pbs.gov.au for more information.

98

Answer provided is not in the correct format.

Reject

1. The answer you have provided is not in the correct format.

2. Correct any answers provided and resubmit the authority application.

99

Answer is not correct for this authority item and restriction.

Reject

1. The answer you have provided is not correct for the authority item and restriction combination you have selected.

2. Please check the restriction and answers you have selected. Amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information regarding the restriction.

104

Answer exceeds acceptable length.

Reject

105

Pharmaceutical Benefits Schedule item does not have any associated questions.

Information

1. You have provided an answer to a question that is not required.

106

Medicare number provided does not exist.

Reject

1. Check that the Medicare number you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient details.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

109

The Medicare number could not be matched with the patient surname provided.

Warning

1. Check that the Medicare number and surname you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient surname.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

110

The Medicare number could not be matched with the patient first name provided.

Warning

1. Check that the Medicare number and first name you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient surname.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

111

The Medicare number could not be matched with the patient's first name and surname provided.

Reject

1. Check that the Medicare number, first name and surname you have provided for your patient is correct.

2. Amend and resubmit the authority application with the correct details.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

112

The Medicare number provided has been reported stolen by the cardholder or their spouse, and has been cancelled.

Reject

1. Check that the Medicare number you have provided for your patient is correct as the Medicare number you have provided has been reported stolen and has been cancelled.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

113

The Medicare number provided is not current at date of prescribing.

Reject

1. Check that the Medicare number you have provided for your patient is current at the date of prescribing.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

114

The Medicare number provided has expired.

Reject

1. Check that the Medicare number you have provided for your patient is current at the date of prescribing.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

122

The Medicare number provided has been reported lost by the cardholder or their spouse, and has been cancelled.

Reject

1. Check that the Medicare number you have provided for your patient is correct as this card has been reported lost and has been cancelled.

2. Amend and resubmit the authority application with the current Medicare number for your patient.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patient's Medicare card number.

4. If necessary, call DHS on 132 150, option 1 (IME Line) to check on your patient's current Medicare card number.

123

The Special Medicare number provided is not valid.

Reject

1. The Special Medicare number you have quoted in your authority application is not a valid number. Please refer to the 'Medicare Cards - Improved Monitoring of Entitlements' page at humanservices.gov.au for the available numbers for an Emergency situation, Visitors covered by a Reciprocal Health Care Agreement (RHCA) or Urgent clinical need.

2. Amend and resubmit your authority application if necessary.

126

Dental item cannot be prescribed as an authority.

Reject

1. You have selected a Dental item. This cannot be prescribed as an authority.

2. Amend and resubmit your authority application with the correct item. Refer to pbs.gov.au for more information.

127

Authority required due to increased quantity and/or repeats.

Information

130

Authority is required but no restriction is available for the item.

Reject

1. Please resubmit the transaction to DHS.

2. If the error reoccurs please contact DHS on 1800 700 199 quoting code 130.

133

Not all required questions have been answered.

Reject

1. You have not answered all of the required questions for this authority application.

2. Provide answers to all required questions and resubmit the authority application if necessary.

134

An answer to a question is not applicable to the item that has been submitted.

Reject

1. You have provided an answer to a question that is not applicable to the item that you have submitted in the authority application.

2. Amend and resubmit the authority application if necessary.

3. Has the PBS schedule data been updated in your software?

135

Status override failed due to returned reason codes.

Reject

1. The override functionality is not able to be applied to this application.

136

Override code is not a valid format.

Reject

1. The override code you have submitted is invalid.

2. Amend and resubmit the authority application using a valid override code.

138

Duplicate authority request, has already been previously submitted and assessed.

Reject

1. The details you have provided in this authority request have already been requested.

2. Check the details you are transmitting are correct, amend and resubmit the authority application if necessary.

3. You may amend a previous authority if you are the prescriber who originally requested the authority, and the medication has not been supplied to the patient.

139

Override functionality will not be accepted if authority details have changed since last submission.

Reject

1. You have attempted to override an authority application whose details you have changed.

2. You can override the original authority application without changing the original details, or

3. You can amend the original details and resubmit the authority application if necessary.

147

Hospital provider number is not specified for Highly Specialised Drug item.

Reject

1. You have selected a Highly Specialised Drug (HSD), you will need to provide a hospital provider number for this item.

2. Check that you have selected the correct item. Refer to pbs.gov.au for more information.

3. Contact the relevant hospital if you are unable to provide the correct hospital provider number.

149

Total percentage provided for the extemporaneous ingredients is greater than 100 percent.

Reject

1. The total percentage of extemporaneous ingredients submitted for this authority application is greater than 100%.

2. Amend the percentage of the selected ingredients to equal a total of 100% for the prepared item and resubmit the authority application. Refer to pbs.gov.au for more information.

150

This item requires a restriction code to be submitted, which was not received.

Reject

153

No results found for criteria selected.

Error message

154

Invalid value/s in the following field: <>

Error message

155

The following fields are mandatory for the Search Type selected: <>

Error message

157

No ingredients have been selected.

Error message

158

No search criteria has been selected.

Error message

159

Mandatory question/s have not been answered.

Reject

1. You have not answered all of the required questions for this authority application.

2. Provide answers to all required questions and resubmit the authority application if necessary.

161

The following mandatory field has not been completed: <>

Error message

162

Minimum character length not achieved, rekey.

Error message

163

The Declaration statement must be confirmed for the authority request to be accepted for assessment.

Error message

164

Currently this functionality is not supported. Amend your current authority application and resubmit if necessary.

Information

1. You have referred the authority application. Currently this functionality is not supported.
2. Refer to the Approved Prescriber Fix Instructions that were returned to you originally to resolve your enquiry.

165

You cannot add more than 100 ingredients to an item.

Error message

166

The ingredient selected has already been added below.

Error message

167

You cannot have more than 100% of a drug. Check your percentages.

Error message

169

The prescriber type is ineligible for the Online channel.

Error message

171

The answer is numeric, key a numeric value.

Error message

172

By re-submitting this Authority request the original date of prescribing will be overwritten. Do you wish to continue?

Information

173

Operator has overridden the assessment result.

Information

174

Patient name did not match exactly to the Medicare record.

Information

1. Check that the Medicare number and patient name details you have provided are correct.

2. Amend and resubmit the authority application with the correct Medicare number and patient name details.

3. Health Professional Online Services (HPOS) users can use the 'Find a Patient' functionality to locate a patients Medicare card number.

4. If necessary, call DHS on 132 150, option 1 to check on your patients current Medicare card number.

176

Request for initial treatment but patient history shows an approved continuing authority being supplied.

Warning

1. DHS records show this patient has had a previous authority approved for continuing treatment for this item that has been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to pbs.gov.au for more information.

177

Request for initial treatment, patient history shows continuing treatment approved in last 12 months and not supplied.

Warning

1. DHS records show this patient has had a previous authority approved for continuing treatment for this item within 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the Authority application if necessary.

3. Refer to pbs.gov.au for more information.

178

Request for initial treatment, patient history shows continuing treatment approved more than 12 months ago.

Warning

1. DHS records show this patient has had a previous authority approved for continuing treatment for this item more than 12 months ago.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

179

Request for initial treatment but previous initial authority has been supplied.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item that has been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

180

Previous initial authority approved within the last 12 months and has not been supplied.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item in the last 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

181

Continuing authority request. Patient has an unsupplied initial approval within 12 months for this item or equivalent.

Warning

1. DHS show this patient has had a previous authority approved for initial treatment for this item in the last 12 months that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

182

Continuing authority request. Patient has an unsupplied initial approval over 12 months for this item or equivalent.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item or equivalent more than 12 months ago that has been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

183

Continuing Authority request. Patient has not had an approved initial for this item or equivalent.

Warning

1. You have requested continuing treatment with this item for your patient. DHS records show that this patient has not had a previous authority approved for initial treatment for this item or equivalent.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

184

Previous initial authority approved within the last 12 months and has not been supplied.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

185

Patient has approved authority for initial treatment for a different item.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

186

Patient has approved authority for continuing treatment for a different item.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

187

Patient has approved authority for initial treatment for a different item.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

188

Patient has approved authority for continuing treatment for a different item.

Warning

1. DHS records show this patient has had a previous authority approved for initial treatment for this item that has not been supplied.

2. Check that you have selected the correct item and restriction for your patient, amend and resubmit the authority application if necessary.

3. Refer to pbs.gov.au for more information.

190

This is a Streamlined Authority item. Record authority restriction code as the Streamlined code on the prescription.

Information

1. The quantity and repeats you have requested is a Streamlined Authority item.

2. To prescribe this item as a Streamlined Authority, ensure you notate the prescription with the applicable Streamlined Authority Code located on the right hand side of the screen, for your patient's indication. Refer to pbs.gov.au for more information.

3. Amend and resubmit the authority application if you require increased quantities and/or repeats above those originally requested.

4. Has the PBS schedule data been updated in your software?

192

No search results have been selected, select a result to continue.

Error message

193

Override request has failed as the assessment result reason code is different from the previous application.

Reject

1. Your override request has failed due to changes that have been made to the original authority application.

2. You can override the original authority application without changing the details, or

3. You can amend the original details and resubmit the authority application if necessary.

194

Quantity and/or repeats exceeds maximum allowable days of supply, based on specified dose.

Reject

1. You have exceeded the maximum allowable days of supply of the quantity and/or repeats, based on the daily dose you have supplied.

2. Check the quantity and/or repeats you have requested and the daily dose you have supplied, amend and resubmit the authority application if necessary.

195

Unique Authority Identifier is not a valid format.

Reject

196

Answer Code Type is not a valid format.

Reject

197

Answer Code Type Identifier is not a valid format.

Reject

199

The Unique Authority Identifier supplied does not exist in the authorities system.

Reject

1. There is an issue with the Unique Authority Identifier supplied with this application.

2. Please contact your software vendor for assistance.

200

Authority application could not be referred.

Reject

201

Duplicate questions have been submitted in the authority application.

Reject

1. You have submitted duplicated responses to the questions in the authority application.

2. Amend/delete the duplicated responses and resubmit the authority application if necessary.

3. Has the PBS schedule data been updated in your software?

202

Duplicate Drug Tariffs (ingredient/s) have been submitted in the authority application.

Reject

1. This authority application is for an extemporaneous preparation item that contains duplicated Drug Tariffs (ingredient/s).

2. Amend the authority application to delete the duplicated Drug Tariffs (ingredient/s) and resubmit ensuring the Drug Tariffs (ingredient/s) in your prepared item totals 100%.

204

The status of this record has changed via another channel. Refresh the record.

Warning

1. DHS records show that the Authority application you have submitted is not the most recent.

2. Refresh your application screen and resume your authority application if necessary.

206

An override code has been submitted and no Unique Authority Identifier is provided.

Reject

1. There is an issue with the Unique Authority Identifier supplied with this application.

2. Please contact your software vendor for assistance.

207

An invalid override code has been submitted in the Authority request.

Reject

1. The override code you have submitted is invalid.

2. Amend and resubmit the authority application using a valid override code.

208

You have entered a DVA only item number, contact DVA for approval.

Reject

1. You have submitted an authority application for an item that is only subsidised via the Repatriation Pharmaceutical Benefits Scheme (RPBS).

2. You will need to contact DVA 1800 552 580 to request an authority approval for this item.

219

Patient on multiple Medicare cards - unable to display all results.

Information

978

There is a problem with the format of the authority request.

Reject

1. One or more fields in the transaction is invalid.

2. Check the other reason codes that have been returned to identify which fields are invalid.

3. Please correct the fields and resubmit the authority request to DHS.

4. If the error reoccurs contact DHS on 132 150 quoting code 978.

994

Authority process has encountered a system failure.

Error message

1. Please resubmit the transaction to DHS.

2. If the error reoccurs please contact DHS on 1800 700 199 quoting code 994.

995

Department of Human Services is unable to decrypt the transaction.

Error message

1. Please resubmit the transaction to DHS.

2. If the error reoccurs please contact DHS on 1800 700 199 quoting code 995.

996

The transaction type could not be identified.

Error message

1. The transaction should be an authority application, amend, refer, or cancel type.

2. Please correct and resend the transaction.

3. For further information please contact DHS on 132 150 quoting code 996.

999

There is a problem with the format of the message.

Error message

1. Please resubmit the message to DHS.

2. If the error reoccurs contact DHS on 132 150 quoting code 999.

Page last updated: 14 November 2016

This information was printed Sunday 4 December 2016 from humanservices.gov.au/health-professionals/enablers/pbs-reason-codes-online-pbs-authorities It may not include all of the relevant information on this topic. Please consider any relevant site notices at humanservices.gov.au/siteinformation when using this material.