Checking your patient’s concessional entitlement

Patients waiting at medical centre

You can now check your patient’s concessional status with a new concessional entitlement verification service.

If the patient holds or is listed on a Commonwealth concessional card at the date of service, they are considered to be concessional.

You can check if your patient has concessional entitlement eligibility to claim Medicare services in real-time:

  • through Health Professional Online Services (HPOS), or
  • by calling 132 150 and using the Interactive Voice Response (IVR) technology, which provides you with a self-service option.

This service will assist you in determining if a patient is concessional.

A patient’s concessional entitlement is based on the information we know at the time of checking.

When you call and use the IVR technology you will need to supply:

  • provider number
  • your patient’s Medicare card details, including their Patient Individual Reference Number (IRN)

To use the IVR technology, call 132 150 and select:

  • option 5 for child dental benefit enquiries and concessional entitlement status confirmation
  • sub-option 2 for Medicare concessional entitlement status

Save time by using the Find a patient HPOS service that allows you to easily search and confirm:

  • patient details
  • patient Medicare numbers, and
  • patient concessional eligibility

HPOS is a fast and secure way for health professionals and administrators to do business with us.

For a full list go to services available in HPOS.

Next steps:

Read more about how to find a patient using HPOS to learn about concessional entitlement verification.

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Page last updated: 25 November 2016

This information was printed Wednesday 22 February 2017 from It may not include all of the relevant information on this topic. Please consider any relevant site notices at when using this material.